Job Title: Tech BA
About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Location: Pune, India
Position Overview: The Business Analyst will be responsible for supporting Business-
As-Usual (BAU) operations related to email systems, as well as Information Technology
Application Owner (ITAO) activities.
KEY RESPONSIBILITIES
• Gather, analyse, and document requirements for email BAU processes and ITAOrelated
initiatives.
• Coordinate with IT, business units, and compliance teams to ensure email
systems meet regulatory and operational standards.
• Support ITAO responsibilities including risk assessments, application lifecycle
management, and audit preparations.
• Develop and maintain process documentation, user guides, and training
materials for email-related applications.
• Ensure adherence to data protection policies and information security guidelines
in all email operations.
• Collaborate on automation and optimisation initiatives to streamline BAU and
ITAO processes.
REQUIRED SKILLS AND QUALIFICATIONS
• Strong analytical and communication skills, with experience in business process
mapping.
• Knowledge of email systems, IT governance, and compliance frameworks.
• Ability to manage multiple tasks in a fast-paced environment and prioritise
effectively.
• Experience with documentation, user support, and stakeholder management.
• Proficiency in MS Office, project management tools, and JIRA.
PREFERRED QUALIFICATIONS
• Experience in BAU operations and ITAO roles within large organisations.
• Understanding of Indian and global data protection regulations.
For internal use only
•
Certification in business analysis or IT governance (such as CBAP, ITIL, or similar).
This position offers an opportunity to contribute to the stability and compliance of critical email infrastructure, while developing expertise in IT application ownership and business analysis.
If you're eager to join a dynamic organization that values your contributions and offers abundant growth opportunities, we encourage you to apply. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
What the Team is Saying
Capco Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Wellbeing resources are extensive, featuring a global platform with a Mental Health Hub, EAP-style support, coaching, financial-wellness content, and regional wellbeing events. These offerings position health and lifestyle support as a core part of the employee experience.
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Parental & Family Support — Family-friendly design includes enhanced maternity, adoption, and shared parental leave along with paid leave for pregnancy loss, fertility treatment, menopause, and bereavement. U.S. Return-to-Work materials highlight flexibility and structured support for caregiving needs.
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Inclusive Benefits Coverage — Recognition on the Human Rights Campaign Corporate Equality Index signals LGBTQ+ inclusive policies and benefits in the U.S. context. This reflects intentional coverage for diverse families and life stages.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
