Team Manager Online Casino Gaming (Onsite)

Company Description

PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in Michigan!

Job Description

ESSENTIAL DUTIES AND RESPONSIBILTIES:

• To manage, control and motivate assigned Game presenters and / or Shufflers in order to reach set targets and improve the performance, thereby increasing the quality of service the company provides
• To ensure and monitor closely and continuously the professional level of service and other related activities in real time during the shift on the assigned gaming tables
• To ensure the company's promotional activities and marketing activities with the appropriate attributes, equipment, outfits etc., according to customer preferences and company’s policies and keep track on its adequacy
• To follow up and summarize daily work performance of subordinated employees in accordance with management targets
• To organize team and face to face monthly meetings with Game presenters and / or Shufflers to provide clear and constructive feedback to discuss individual and team performances, actual information about company and future work plan
• To identify the employee's career prospects and to advance it on the achievement
• To motivate and inspire assigned Game presenters and / or Shufflers to create an environment oriented to trust, open communication, and cohesive, positive team effort
• To take part in new employees’ training process and evaluate the need for new training for existing employees
• To train Game presenters effectively use communication skills to improve customer service level in the company
• To summarize information and prepare daily reports and any other reports required by company’s management
• To act in a professional manner to maintain an orderly positive work atmosphere
• To take initiative for improvements of the operations and deliver general feedback from the operations staff, the players, and the licensees
• To represent company’s management and their interests, considering confidentiality and diplomacy
• To immediately report to the management of any significant or special incident that requires attention
• To ensure with game policies and procedures related observance and implement newly introduced rules and procedures and inform operation personnel about these rules and procedures within the competence of held position
• To evaluate Game presenters and / or shufflers during probation period and provide recommendations about continuation or discontinuation of employees’ labor relations
• To supervise gaming tables to ensure that game presenters, shufflers and players are not involved in dishonest activities
• To have excellent knowledge of all games provided by the company and be able to apply and explain strategies and rules employed in those games
• To replace an absent colleague within the competence of held position as requested by the management
• To carry out any additional duties within the competence of held position as instructed by the management

Qualifications

• High school diploma or equivalent.
• Must be 21 years of age
• At least 1 year of management related experience.
• At least 1 year of gaming related experience.
• Basic computer skills- MS Office, electronic mail, etc.
• Good cooperation skills and be able to deal with potential conflicts in diverse situations.
• Maintain a professional and clear communication with employees.
• Ability to teach and explain company's policies and procedures.
• Be able to give constructive feedback and supervise teamwork.
• Strong multitasking and decision-making skills.
• High accuracy and strong attention to detail.
• Be able to operate Office equipment (printers, copiers, phones, etc.).
• Excellent verbal and written communication skills
• Must be able to obtain a Michigan Gaming Control Board license through the MGCB
• Must be able to work on a flexible schedule such as holidays, overtime, and weekend availability

Additional Information

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.