Team Leader

Acquire BPO is an award-winning business process outsourcing provider to some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations, with delivery centers in Australia, Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.

Our employee value proposition—“Come for a career, stay for the fun”—reflects our commitment to a vibrant, inclusive, and engaging work environment.

• HMO coverage for you and your family

• Yearly Kick-Off Parties with major giveaways

• Be recognized through our ‘Value Awards’

• Internal promotions and career growth opportunities

• Access to 2,700+ leadership courses

• Work with the best, and do meaningful work

As a Team Leader for the Lead Generation team, you will be responsible for supervising daily operations and driving performance. You will provide coaching, support, and motivation to your team while ensuring all lead generation activities are aligned with business goals and executed to a high standard. You will work closely with sales leadership to track team performance, manage targets, and foster a culture of continuous improvement.

• Supervising and monitoring the daily activities of the lead generation team to ensure timely and accurate task completion

• Providing coaching, performance feedback, and support to team members in a positive and motivational manner

• Monitoring key metrics and implementing performance improvement measures when necessary

• Collaborating with the Sales Manager to set monthly, quarterly, and annual team targets, and track progress against goals

• Facilitating regular team meetings to share best practices, address concerns, and align on performance expectations

• Ensuring compliance with internal policies and external regulatory requirements

• Assisting in the recruitment, onboarding, and training of new lead generation agents

• Acting as a liaison between the team and management or other departments

• Supporting team members in handling complex customer queries or challenging calls

• Performing other duties as assigned to support business needs

• Proven experience in a team leadership or supervisory role

• Strong people management, coaching, and mentoring skills

• Excellent communication and interpersonal skills

• Ability to monitor performance metrics and implement actionable improvements

• Strong problem-solving and decision-making capabilities

• A collaborative, proactive, and solutions-oriented mindset

• Familiarity with CRM tools and lead management systems is a plus

• Collaboration – Brilliant jerks can be brilliant elsewhere

• Impact – Do, get it done, create impact

• Passion – Be positive, bring passion and energy

• Transparency – A transparent team can help each other

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!