Team Leader

Acquire BPO is an award-winning business process outsourcing provider, supporting some of the world’s largest brands with contact center and back-office services across Australia, the Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.

Our employee value proposition, “Come for a career, stay for the fun,” underscores our commitment to a vibrant, inclusive, and engaging work environment.

• Yearly Kick-Off Parties with major giveaways (like a car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career – we love to promote internally
• Do meaningful work and collaborate with the best
• 900+ promotions given each year
• 2,700+ leadership training courses

As a Team Leader, you will lead a team of schedulers responsible for audio scheduling, compliance, and inventory management for SCA’s audio content. You’ll play a key role in ensuring high-quality service delivery, adherence to regulatory requirements, and maximization of revenue opportunities while building strong stakeholder relationships.

Performance Management:

• Ensure all staff are onboarded and offboarded successfully.
• Facilitate performance reviews, development plans, and coaching sessions for all team members.
• Monitor team performance and ensure adherence to KPIs and company policies.
• Drive HR policy compliance and address any performance or behavior issues.

Communication:

• Organize and facilitate regular team meetings to provide effective communication.
• Ensure efficient and clear communication of program changes, updates, and business needs.
• Collaborate with onshore Australian clients and internal teams to align schedules and content.

Coaching:

• Provide ongoing coaching and mentoring to improve team competency and performance.
• Support the onboarding of new employees and enhance their speed to competency.
• Identify and address areas of opportunity through performance reviews and evaluations.

Audio Scheduling:

• Prepare and manage audio schedules for SCA channels, ensuring accuracy and compliance.
• Ensure correct delivery of booked campaigns, sponsorships, and adherence to client terms.
• Manage scheduling systems and maintain data accuracy across platforms.

Regulatory Compliance:

• Ensure all scheduling activities comply with industry regulations and company policies.
• Maintain knowledge of programming ratings and demand information.

Inventory Management:

• Monitor and optimize commercial availability and inventory integrity.
• Process program changes and manage schedule disruptions.
• Actively manage inventory to facilitate effective advance scheduling.

Stakeholder Communication:

• Provide accurate communication to onshore SCA teams.
• Resolve any scheduling issues or queries in a timely manner.
• Build strong internal and external relationships to improve team effectiveness.

People Management:

• Support schedulers in achieving team goals and objectives.
• Foster a positive and motivating work environment.
• Encourage innovative thinking and attention to detail among team members.

Administrative Duties:

• Ensure accurate and up-to-date records of schedules and inventory data.
• Manage team attendance and leave records through the internal HR system.

• 1+ year experience in a leadership role, preferably in a BPO or media environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• High attention to detail and strong organizational skills.
• Experience in scheduling, media, or advertising is an advantage.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to work independently and meet deadlines under minimal supervision.
• Strong analytical and problem-solving skills.
• Flexible and adaptable to changing business needs.
• Experience in an inbound call-center or sales-oriented industry is beneficial.

• Consistently meets or exceeds key performance indicators (KPIs).
• High stakeholder satisfaction and alignment with business objectives.
• Effective team management resulting in high employee engagement and low attrition.
• Positive feedback from clients and internal stakeholders.

• Collaboration – Brilliant jerks can be brilliant elsewhere.
• Impact – Do, get it done, create impact.
• Passion – Be positive, bring passion and energy.
• Transparency – A transparent team can help each other.

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!