ServiceNow Platform Team Leader
Wilmington, DE
Monday – Friday 8:00 am – 5:00 pm
Hybrid
Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time will be required monthly.
We are seeking a highly skilled Technology Team Lead with a strong desire to lead a skilled agile team with focus on the ServiceNow Platform. At CSC, technology leaders establish and maintain an environment where the smartest, most productive, and fun to work with software professionals are motivated to do their best work. Their leadership ensures that teams create and maintain the web-based enterprise service management software-as-a-service which is the foundation of CSC’s technology services. You would be part of a distributed, remote team and collaborate daily to deliver value to our internal customers. In this position, you will oversee all technical operations and development and manage our platform development team. You will work collaboratively with the ServiceNow Platform Owner, the development team, and various stakeholders within the organization to ensure the delivery of all ServiceNow platform work in an efficient, timely manner.
Some of the things you’ll be doing:
- Lead ServiceNow Platform administration and development team, including coordination and functional leadership of globally distributed individual contributors and team activities
- Organize and facilitate Agile workflow management process through daily stand-up meetings, reviews, lessons learned, sprint and release planning, demos, etc.
- Gain and maintain a detailed understanding of business drivers, Enterprise Technology strategic goals and ServiceNow platform capabilities to achieve goals; be able to prioritize Platform deliverables based on these goals
- Leverage the ServiceNow platform for work administration and reporting
- Deliver on ServiceNow Product Management process improvements; assist in co-owning Product Roadmaps and delivering on Product Roadmaps
- Collaborate across stakeholder groups and own prioritization of Platform backlog in accordance with ET and customer goals
- Create and maintain backlog of Platform roadmap work and technical debt remediation; weigh Platform work alongside stakeholder requests
- Foster transparency and visibility of Platform priorities – including backlog, current workstreams, and upcoming priorities
- Monitor and report on progress of all team responsibilities – project tasks, operational queues, and development stories
- Identify, communicate, and mitigate risks to delivery
- Manage twice annual Platform compliance upgrades
- Provide guidance and insight to upper management on continual improvement opportunities within the Platform entitlements
- Own ServiceNow Platform user facing Knowledge materials; consistently keeping up to date and focused on platform customer capability and experience
- Perform additional tasks as necessary
What technical skills, qualifications, and experience do you need?
- At least three years of previous Agile Product Management and/or Scrum Manager experience within a software development environment
- ServiceNow experience preferred
- Self-motivated, Agile, and capable of managing multiple priorities and tasks
- Drive and ability to remove obstacles for team success.
- Understanding and ability to foster an environment of inclusion, motivation and dedication
- Exceptional verbal and written communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.
- Solid understanding of software development life cycle (SDLC), CMDB, and ITSM
- Ability to adapt to a rapidly changing environment
#CSC #CSCCareers #LI-HL1
About UsCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Skills Required
- At least three years of Agile Product Management and/or Scrum Manager experience in a software development environment
- ServiceNow experience
- Ability to manage multiple priorities and tasks in a rapidly changing environment
- Ability to remove obstacles and support team success
- Ability to foster an inclusive, motivating, and dedicated team environment
- Exceptional verbal and written communication skills with technical and non-technical stakeholders
- Understanding of software development life cycle, CMDB, and ITSM
What the Team is Saying
CSC Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are broadly described as comprehensive, with multiple plan options and supportive resources like an Employee Assistance Program. Wellness initiatives and mental-health supports reinforce the overall strength of the health offering.
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Retirement Support — A company 401(k) with employer matching is highlighted as a notable strength, with indications that the program is well-regarded. This contributes meaningfully to perceived long-term financial security.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, mental-health resources, and charitable donation matching are emphasized alongside flexibility for some roles. These elements round out a modern, non-cash benefits suite.
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What We Do
CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.
Why Work With Us
CSC gives its employees the autonomy to innovate and problem solve, to grow and to share their expertise, and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.
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Employees engage in a combination of remote and on-site work.
