Team Leader, Credit Control

LOCATION: Coventry, West Midlands

WORKING PATTERN: Mon - Fri (37.5 hours), Eligible for virtual working / flexible working REPORTS TO: Senior Manager – Accounts Receivable

The purpose of this role, through active account and team management, is to limit the company’s exposure to bad debt. This role holder will work with a team of Credit Controllers to meet monthly cash collection targets and reduce debtor days as well as maintaining low unallocated cash. Acting as a key bridge between the finance department and senior stakeholders, you will ensure company credit policies are strictly enforced while managing escalated customer disputes with commercial awareness. Your focus will be on optimizing working capital, improving internal collection processes, and fostering a collaborative team environment that consistently achieves its Monthly Cash targets.

• Supervision of the Credit Control team to ensure all tasks are carried out correctly, and on time, including:
  • Ensure timely payments from customers across the team ledgers
  • Ensure timely statements and copy invoices are sent to customers by the team
  • Resolve invoice queries promptly through liaising with internal departments and customers
  • Complete daily banking receipts and ensure all payments are allocated by the team in a timely manner
  • Reconcile EMEA ledgers as required
  • Ensure the team chases and escalates all overdue debt
  • Manage release of orders to balance credit risk vs supporting business growth
  • Review / Create new accounts on the accounting system
  • Ensure the Promise Boards are updated daily and accurately by the team to assist with Cashflow requirements
  • Ensure the team are fully Audit and SOX compliant in all areas of the Credit Control function.
• Provide escalation point for the team to resolve stubborn aged debt/invoice query issues
• Help develop the Credit Control team, providing individuals with regular feedback, support, training, development and coaching
• Support the Senior Manager – Accounts Receivable to:
  • Setting objectives and monitoring KPI’s, including monthly ledger reviews and achieving monthly cash collection/aged debtor/debtor day’s targets
  • Production of appropriate reports on a weekly and monthly basis, for Senior Manager – Accounts Receivables and VP of Finance.
  • Review credit limits/payment terms of existing and new accounts, balancing need for growth vs risk
  • View and approve RMAs for processing up to their appropriate approval limit
  • Continue to drive efficiencies and improvements within the Credit Control team
  • Collaborate with other departments to improve end-to-end Order to Cash process
  • Assist the Senior Manager – Accounts Receivable with SOX and internal/external audits as required

• Ability to build and develop excellent working relationships with both your internal and external customers
• Experience of supervising a fast-paced Credit Control team, ideally within an FMCG growth business
• Track record of successfully developing individual team members
• Target driven mentality
• Can-do attitude, open to change and new ways/approaches of working
• A highly organised and proactive approach to work, supporting the team when required
• Excellent verbal and written communication skills
• Excellent IT skills including intermediate Excel
• Experience of an EMEA multicurrency ledger
• European language skills (would be an advantage)
• EDI experience (would be an advantage)

Job Code:

Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status.

The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.