Team Leader of Client Service -Digital Brand Services

Job Description
Team Leader of Client Service - Digital Brand Services (DBS)
Location: Logan, Utah
Hours: Monday-Friday, 9 am to 6 pm, Hybrid Work Model
CSC is seeking a passionate and people-centered leader to join our Digital Brand Services Market Service Team supporting our West Coast market. At CSC, we believe stability, growth, and meaningful work shouldn't be trade-offs, they should come standard. We offer competitive compensation and benefits, long-term career opportunities, and a culture rooted in shared values and trust.
Our Service Team is at the heart of delivering on the CSC Promise, supporting a diverse global client base with excellence and care. In this role, you will collaborate closely with internal teams to identify coaching opportunities, strengthen performance, and ensure your team has the tools and support they need to succeed. You will also play a key role in building and maintaining strong client relationships, partnering with our account management team to ensure a consistent, world-class service experience that drives client satisfaction and long-term retention. If you're energized by developing others, leading with purpose, and making an impact in a global organization that truly puts people first, we'd love to meet you.
Some of the things you'll be responsible for: Our People

• Lead the Market Service Team, driving consistent results related to overall performance outcomes
• Conduct regular 1x1s with team including semi-annual colleague reviews, and colleague performance improvement discussions, as necessary
• Assist with interviews, scheduling sit-withs, and providing feedback on candidate observations
• Support the career pathing within the team and conduct team mentoring sessions, as requested and required
• Maintain time off requests and payroll records

Some of the things you'll be responsible for: Our Business

• Partner with internal teams such as Service Workflow, Client Solutions, and Quality Teams, to understand where team members are excelling or where additional focus may be needed - use these insights to drive 1x1 conversations and mentoring sessions
• Stay in tune with client health within the market by maintaining a client outreach schedule and making calls to clients to obtain feedback regarding CSC's service and offerings
• Own your market by staying informed of client satisfaction via onboarding follow-up calls, assessing client lifecycle, participating in client health discussions, and assisting with client escalations
• Help grow the market using data-driven insights and partnering with Customer Service Representatives, Account Managers and our Sales team members within the region, to ensure clients are getting exposure to the services that best suit their needs
• Facilitate the Voice of the Customer process by submitting enhancement requests when requested by clients
• Support your direct team colleagues, as needed

What technical skills, experience, and qualifications do you need?

• A demonstrated ability to lead others to achieve common goals. Setting a standard of accountability within the team, while also supporting individual needs and development.
• Experience building and sustaining client relationships with a strong understanding of how service delivery, client satisfaction and retention intersect.
• Ability to multi-task, prioritize, adapt, and deliver results in a deadline-driven environment.
• Experience facilitating productive meetings, defining agendas, and working with attendees to ensure progress is made.
• Strong negotiation, listening, and communication skills, both verbal and written.
• Experience communicating effectively with technical teams, non-technical teams, teammates, and all levels of leadership.
• Strong proficiency in Microsoft Office, including demonstrated advanced Excel skills (pivot tables, complex formulas, etc.).
• Exceptional attention to detail.

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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.