Team Lead - Service Engineering Support

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Ukraine is searching for an experienced and driven Team Lead to join the Maintenance Engineering department to support Customer Service Requests team.
We are looking for a technically solid engineer who is equally comfortable leading people and solving problems - someone who takes ownership, communicates clearly across teams and with customers, and raises the bar for those around them.
In this role, you will guide a team of engineers in delivering high-quality technical solutions to airline customers worldwide, while ensuring compliance with Boeing and industry standards.
Position Responsibilities

• Process and manage incoming customer queries (Service Requests), ensuring timely and accurate responses.
• Develop and deliver final or intermediate technical solutions to customers.
• Monitor team performance against targets and customer satisfaction metrics.
• Provide day-to-day guidance to the engineering support team to maintain high quality and efficiency.
• Support team members' professional development through coaching and mentoring.
• Conduct regular 1:1s and contribute to performance reviews.
• Coordinate resolution of complex issues with cross-functional teams (Engineering, Design, Quality).
• Review and drive revision of Maintenance and Service Documents (AMM, AIPC, SB, etc.).
• Identify and initiate product and process improvements.
• Ensure all solutions comply with Boeing and industry standards and design practices.

Basic Qualifications:

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement .
• Upper Intermediate level of English.
• 5+ years of experience in Maintenance Engineering or a related technical discipline.
• Prior experience leading a team or mentoring (formal or informal).

Preferred Qualifications:

• 5+ years in Customer Support within aviation or aerospace, airline or MRO experience.
• Confident knowledge of Boeing Technical Publication standards (AMM, AIPC, SB, etc.).
• Experience with issue-tracking or customer support platforms.
• Strong written and verbal communication skills in a cross-functional environment.

At Boeing we care deeply about the wellbeing of every employee. Some of the benefits include:

• Market competitive salary and bonuses.
• Medical insurance for you and your family (Health plan includes medical, surgical and dental care, planned and emergency, inpatient treatment, ambulance service and prescription drugs)
• Life insurance.
• Sport reimbursement.
• Well-being support.
• Professional skills development via educational assistance program and certification.
• Benefit from Employee Recognition Program.
• Cooperate and exchange knowledge with world class global engineering team.
• Broaden your experience in international aviation projects and technical workshops.

Applications for this position will be accepted until Jun. 20, 2026
Export Control Requirements:
This is not an Export Control position.
Education
Bachelor's Degree or Equivalent Required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Ukraine)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
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