I. Job Summary
A Team Lead level position which requires to manage a direct and indirect team of 25-50 professionals.
II. Essential Duties and Responsibilities
- Manage a team of BPO Supervisors & processors into the area of Accounts payable, collections, sales as per business alignment
- Timely reporting of data, MIS and related metrics
- Works with global stakeholders to complete the work requirement with highest accuracy and timeliness.
- Returns or resolves quality control issues in problem queues.
- Meets or exceeds individual productivity requirements.
- Follows standard procedures and introduces all new procedures into daily routine
- Mentor the team to ensure excellence in performance and motivation levels
- Identify the areas of training and ensures to work with training function to get that completed
- Responsible for performance evaluation of the team on regular basis
- Train and develop new hires to accommodate with company’s standards and culture
- Maintains professional and productive relations and communications with internal customers.
III. Qualifications
A. Required Qualifications
- Bachelor's Degree (accredited), or in lieu of degree
- High School Diploma or GED (accredited) and 4 years of relevant work experience.
- 6 years of experience in the field of Audit, Accounts & Finance.
- 2 years of experience in managing a team. (in addition to education requirement)
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Repetitive Motions
- Eye/Hand/Foot Coordination
- Sitting
- Talking
- Hearing
☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
If this sounds like the opportunity that you have been looking for, please click Apply.
Skills Required
- Bachelor's degree from an accredited institution
- Alternatively, a high school diploma or GED from an accredited institution plus four years of relevant work experience
- Six years of experience in audit, accounts, and finance
- Two years of experience managing a team, in addition to the education requirement
What We Do
WM is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive. WM tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.
