Want to be a bswifter?
At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
This is an in-office role in our Bangalore Office. The working hours for the team you oversee will be in the range of 10:30am – 7:30pm IST, Monday through Friday. At times, you may also be expected to collaborate with U.S colleagues after the standard shift.
What you’ll do
Train, prioritize work for, and manage workflows for a team of analysts in a high-volume, fast paced transaction environment
Provide supervision for 10-15 team members
Perform quality audits of the team’s work product
Provide performance coaching and mentorship
Manage KPIs around productivity, quality and timeliness
Partner with internal teammates globally to resolve escalations
Maintain thorough understanding of all internal systems to respond to general and specialized internal team requests
Look for and help drive continuous process improvements/efficiencies
Serve as coach and mentor to peers
Provide open communication in a pleasant, professional manner with a can-do attitude
Responsible for special projects as assigned
Test client sites for quality assurance; track and monitor the resolution of issue
Help foster a diverse and inclusive work environment
Required Qualifications
4+ years of work experience
1+ years of experience leading a team
Proficiency with Excel (reading formulas to understand what they are doing, adding new formulas to workbooks)
Experience with other Microsoft Office products
Agility to learn new processes and then train others on them
Ability to assist and equip others to efficiently solve complex problems
Strong customer service orientation
Excellent verbal and written communication skills
Adaptability to a rapidly changing priority list
Bachelor’s degree
Preferred Qualifications
Experience in leading a team within a high transaction processing environment
Advanced proficiency in MS Excel (Macros, visualization)
At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.
bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.
If you have what it takes to join our award-winning culture, we’d love to hear from you!
Skills Required
- 4+ years of work experience
- 1+ years of experience leading a team
- Proficiency with Microsoft Excel, including reading and adding formulas
- Experience with Microsoft Office products
- Ability to learn new processes and train others
- Ability to help others solve complex problems efficiently
- Strong customer service orientation
- Excellent verbal and written communication skills
- Adaptability to rapidly changing priorities
- Bachelor's degree
- Experience leading a team in a high transaction processing environment
- Advanced Microsoft Excel proficiency, including macros and visualization
bswift Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about bswift and has not been reviewed or approved by bswift.
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Healthcare Strength — Health coverage includes comprehensive medical, dental (with DMO/PPO options and preventive care at 100%), and a separate vision plan, alongside FSAs and wellness programming. Feedback suggests preventive services and wellbeing incentives (e.g., flu shots, healthy-behavior rewards) are accessible and valued.
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Retirement Support — Retirement programs feature a 401(k) with company match and immediate eligibility. Feedback suggests the matching contribution and straightforward participation enhance perceived retirement readiness.
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Leave & Time Off Breadth — Time off provisions include PTO that grows with tenure, company holidays, and civic leaves (jury duty, military, bereavement, community service). Feedback suggests extras like company-wide “You Days” and, in some areas, open PTO broaden practical time away.
bswift Insights
What We Do
bswift is a Chicago-based technology company that provides benefits administration for employers and exchanges nationwide. We pride ourselves on having a fun, friendly and smart staff that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for growth.
Why Work With Us
We offer the excitement and opportunity of a fast-growing company with the stability of an experienced management team, a blue-chip client base, and a proven track record of success. We're looking for motivated and goal-driven team members who possess the bswift values of higher standards, greater accountability and more fun.
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