TDS Operations Analyst II, Client Enablement

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Global Operations & Business Services Overview:

 The Global Operations and Business Services team is a diverse and dynamic group of 850+ people delivering continued business success through leadership, collaboration, innovation and forward-thinking. We provide critical infrastructure services that support and/or control the trading, investment and corporate banking functions of TD Securities.  Within our core values, we champion a culture of diversity, inclusion and community support/giving.

Department Overview:

 Our team believes the Bank of the future will be driven by customer centricity. By understanding and meeting the needs of our customers, TD Securities will set itself apart as the Bank that truly "thinks customer". The Client Enablement team is responsible for managing, analyzing, and updating client, credit, and settlement data across TD Securities trading and credit risk systems. We are a global team that embraces and leverages data in a transformation manner while raising standards in data management through technology, governance, and processes that deliver sustainable results. We are a diverse and talented team that provides an integral core function to the business and your role is a key part of our success. By understanding the needs of our business partners, our purpose is to deliver complete and accurate data integrity. Our team lives on TD's Shared Commitments; we execute with speed and impact, innovate with purpose, act like an owner, think like a customer and develop our colleagues.

Job Description:

We are seeking a driven and analytical team member. In this role, you will play a pivotal part in supporting the bank's strategic mandate by ensuring the integrity and efficiency of our trading, settlement, and credit risk operations. As a key data owner for several business-as-usual processes, you will be responsible for maintaining critical data flows, validating information, and supporting seamless operational execution across multiple teams.

Are you a professional who has a passion for data and can work collaboratively in a dynamic and evolving work environment? Do you want to build the foundation to a successful career while being part of the better bank? If so, a career at TDS Client Enablement may be the right fit for you.

In this role, you will:

• Enable clients in TD Securities book of record systems to facilitate trading and settlement.  Own and manage business as usual processes associated with these systems, ensuring accuracy and alignment with operational needs of the business. 
• Act as an SME for Client Static and SSI Data across multiple TDS Platforms, establishing a deep understanding of end to end product set up
• Lead daily operational tasks, ensuring timely and accurate data validation, data entry, reconciliation, and reporting.
• Understand and maintain automated solutions and bulk data setup capabilities that are utilized to meet the growing demands of the business and perform critical data integrity checks across systems. Analyze and resolve exceptions from various reconciliation processes and automations.
• Achieve an exceptional standard of error free processing by ensuring accurate inputting of data to mitigate risk to TD (e.g., reputational, financial, regulatory, operational risk)
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Collaborate with internal stakeholders, including senior leadership and Sales and Trading to review trade settlements, client reporting, and compliance activities and challenges.  Act as a first line of support for the team with Audit and Risk Review activities.
• Play a key role in identifying and resolving operational risks through careful data analysis and proactive troubleshooting.
• Continuously identify and implement improvements in existing processes to drive efficiency and effectiveness within the operations function.
• Act as a lead for testing, verification, and implementation of system updates and enhancements to ensure alignment with the Bank’s operational strategy.
• Undertake project tasks as required and ensuring project deadlines are met.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness.
• Demonstrate TD Framework and shared commitments in daily activities.

Skills and Qualifications:

• University or college degree with relevant experience
• Ability to connect day-to-day operational activities with broader business objectives.
• High accuracy in managing data and executing daily and repetitive operational tasks, ensuring operational excellence.
• Ability to clearly articulate issues and solutions with internal stakeholders, fostering collaboration across departments.
• Foundational knowledge of Capital Markets operations and how various data points flow through interconnected systems is an asset
• A self-starter with a proactive approach to learning and driving improvements, eager to contribute to broader strategic goals
• Proficiency in data management tools (e.g., Excel, SQL), with a strong capacity to analyze data, identify trends, and highlight discrepancies is an asset
• Familiarity with robotic process automation (RPA) such as UI Path and Alteryx, and an ability to assist in system testing and data reconciliation processes is preferred.
• Experience or understanding of operational risk and process improvement initiatives are an asset.
• Demonstrate strong organizational, planning and time management skills.
• Ability to deliver legendary service while adhering to strict deadlines in a fast-paced work environment.
• Prior client setup and SSI knowledge is an asset
  

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple.  Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. 

Together, we are reimagining what banking can be for our clients, colleagues and communities. 

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):