Deployed to perform special task or specific projects within a district or region. Oversees, directs, and manages property operations of assigned hotel(s) to assure optimum performance and continual improvement in the Key Performance Indicators and company metrics. Provides leadership and direction as a relief General Manager at various Extended Stay Hotels to provide interim coverage for General Manager's or acting District Manager's position. Coordinates, directs and manages the staff and day-to-day hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. Participates in hotel sales and lead generation efforts in compliance with current guidelines for General Managers. Assists in the selection and training of the General Manager, District Managers and other key positions within assigned district or region. May also be assigned to lead or manage regional initiatives including recruitment, training compliance, hotel operations audits, and other similar activities.
MAJOR / KEY JOB DUTIES
* Provides leadership and direction for a specific hotel in the absence of the General Manager or District Manager. Will share Manager On Duty responsibilities during off hours with AGM/GM and will perform daily management and sales duties to ensure optimum property operation in the absence of the regular AGM/GM.
* Works closely with the regional leadership, training and standards, and corporate in order to determine the areas of opportunity within their assigned territory that require additional coaching and mentoring to achieve goal targets
* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
* Coach and support property management and associates on the customer centric service culture of ESA.
* Provide direction and leadership to maximize revenues and flow through to EBITDA.
* Provide training and guidance operations systems including Medallia, payroll (ADP), Procurement (Verian), ESU, and other similar systems.
* Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. Explains and manages financial activities. Reconcile all financial accounts.
* Manage to defined labor standards and property level expenses to achieve maximum profitability.
* Partner with local Triangle Team (Sales, Revenue Management, and Operations) to coordinate and implement sales and marketing activities of the property.
* Motivate, recruit and trains employees in accordance with company standards.
* Manages employee personnel forms, including hiring, performance evaluations, coaching/counseling, terminations and payroll.
* Performs duties in all aspects of hotel operations whenever needed.
* Resolves guest related issues in a manner consistent with the company's goals and objectives.
* Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
* Communicates all policies and procedures to entire staff. This position is the first contact for guest and personnel issues.
* Inspects and documents repairs and cleanliness of property with Assistant General Manager/Hotel Manager/General Manager and Maintenance to ensure issues are completed in a timely manner.
* Assists with all aspects of management turnover to ensure a smooth & seamless transition.
* Conducts Internal Audits & Property Reviews whenever necessary.
* Explores specific areas of concern as directed by regional leadership or other hotel support center departments.
* Be responsible for timely completion of all properties assignments and projects.
* 85 - 90% travel will be required.
OTHER DUTIES
SUPERVISORY RESPONSIBILITIES:
Manages property staff that could include Asst General Managers, Team Leads and 10 -- 15 line level associates. Has interim responsibility for the overall direction, coordination and evaluation of this hotel or district (as needed).
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, reporting, completion of the Property Management Reporting Schedule, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Care and Dependent Care Flexible Spending Accounts
- Employer Paid Basic Life and AD&D Insurance
- Employer Paid Long Term Disability
- Optional Employee Paid - Voluntary Benefits
- Short-Term Disability
- Buy-Up Long-Term Disability
- Supplemental Life Insurance
- Dependent Life Insurance
- 401(k) Savings Plan
- Paid Time Off
- Employee Assistance Program (EAP)
- Employee Perks Progam offering discounts to major companies
Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
ORGANIZATION AND TIME MANAGEMENT SKILLS:
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
COMPUTER SKILLS:
Highly functional knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software, and property management system.
TRAVEL DEMANDS:
While performing the duties of this job, the employee is regularly required to travel by air and by automobile and be away from home for periods of several weeks. Must be able to drive automobile and fly in commercial air flights.
LANGUAGE SKILLS:
Ability to read and comprehend detailed instructions, correspondence, and memos. Ability to write fluently in English using email or similar tools. Ability to effectively present information in one on one and small group situations to guests, other managers, and employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position also requires that the employee regularly stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
Position requires off-duty availability which may interrupt sleep and/or personal time.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
ENVIRONMENTAL JOB REQUIREMENTS
While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.The noise level in the work environment is usually moderate.
MINIMUM QUALIFICATIONS
- Minimum of one year of property level, General Manager, Hotel Manager, or AGM experience.
- Must possess strong to expert working knowledge of ESA systems, policies, and procedures.
- Must possess strong analytical and understanding of financial reporting procedures.
- Must be in good standing and have strong performance reviews as a current General Manager or Assist Manager.
PREFERRED QUALIFICATIONS
- Bachelors Degree in related field including business, hospitality, or similar
- Three to Five years of property level experience as a General Manager, AGM or similar hotel experience.
Top Skills
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Choose Extended Stay America for everything you need for short term, weekly, or long term stays. Our pet friendly hotels have fully equipped kitchens, free Wi-Fi and more! Choose Extended Stay America for short-term, weekly, or long-term hotel stays. Our pet-friendly hotels have fully equipped kitchens, free WiFi and more!
