TARCES Computer User Support Specialist: Multiple Levels

Posted 4 Days Ago
Be an Early Applicant
Hiring Remotely in Patuxent River Estates, MD, USA
Remote
41K-145K Annually
Junior
Aerospace
The Role
The TARCES Computer User Support Specialist provides technical support for computer hardware and software systems, troubleshooting issues, installing systems, and monitoring performance.
Summary Generated by Built In

Torch Technologies

Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered in Huntsville, AL. Our team provides superior research, development, and engineering services to the Federal Government and Department of War. As one of the nation’s top 100 defense companies, the services we provide directly support the men and women who serve our country. Our corporate mission sums up the pride our employee-owners take in the work we do: “Lighting the Pathway of Freedom”. And, as a Certified Evergreen ESOP, we have made the commitment to grow and sustain our company for the next 100 years! Come grow with us!

Torch Technologies is seeking a TARCES Computer User Support Specialist to join our team supporting the Tactical and Remote Command, Control, Communications, Computers, Cyber, and Intelligence (C5I) Edge Systems (TARCES) that are part of commercial and militarized vehicles, small and large crafts, transit cases, mobile communications, fixed base stations, command centers, and intelligence systems. The TARCES contract is managed by Naval Air Warfare Center Aircraft Division (NAWCAD) Webster Outlying Field (WOLF). 

  

As a TARCES Computer User Support Specialist your duties will include the following, but are not limited to: 

  • Analyze, test, troubleshoot, and evaluate computer hardware and software systems 
  • Install, configure, and support operating systems, electronic mail systems, and office productivity software 
  • Provide technical support and resolve system-related issues to ensure operational efficiency 
  • Monitor system performance and recommend improvements or updates as needed 
  • Support users with hardware, software, and system functionality issues 

 

Required Qualifications:   

  • U.S. Citizenship 
  • Hiring at multiple levels:  
  • Bachelor's degree in computer science, IT, or a related field  
  • Or Associate degree in computer science, IT, or a related field with 4+ years of related experience 
  • Or High School diploma with 6+ years of related experience 
  • Active Secret/clearance is required   

   

Schedule: M-F; 8-5 

Work Location: Onsite, PAX River, Maryland  

Travel: 0-10% 

Relocation Assistance Available: Yes 

Position Contingent Upon Award of Contract: No 

Salary Range: $41,000-$145,000 (Hiring at multiple levels) 

The salary range information is a general guideline only Several factors can influence the salary for a position including but not limited to, Federal Government contract labor categories and contract wage rates, geographic location, business considerations, scope and responsibilities of the position, local or other applicable market conditions, and internal equity. Other factors include the candidate’s qualifications such as relevant prior work experience, specific skills and competencies, education/training, and certifications. 

 

#LI-DK1 

Benefits: 

 

Torch Technologies is proud to offer a stable and professional work environment, a competitive salary, and an excellent, comprehensive benefit package including: ESOP participation, 401(k) match and safe-harbor contribution, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, Health Saving Accounts and Health Reimbursement Accounts, EAP, education assistance, paid time off, and holidays. 

 

 

Applying to Torch Technologies: 

 

Only those candidates invited for an interview will be contacted. Employment at Torch Technologies is contingent upon the successful completion of a comprehensive background check. 

­

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law.  Torch Technologies, Inc. participates in E-Verify. 

 

 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Careers Link as a result of your disability. You can request reasonable accommodations by sending an email to [email protected]. Thank you for your interest in Torch Technologies. 

Skills Required

  • Bachelor's degree in computer science, IT, or a related field
  • Associate degree in computer science, IT, or a related field with 4+ years of related experience
  • High School diploma with 6+ years of related experience
  • Active Secret clearance is required
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The Company
HQ: Huntsville, AL
722 Employees
Year Founded: 2002

What We Do

Founded in October 2002, Torch is a 100% employee-owned business headquartered in Huntsville, Alabama. Our commitment to our employees results in a retention rate well over 90% and helps ensure our customers experience a stable work force. Our outstanding fringe benefits package helps recruit, retain and sustain our workforce. Torch has received national and local recognition for its business performance, workplace environment, and ethical business practices. In 2021, Torch was named one of the Best Workplaces in Consulting & Professional Services for the sixth year by Great Place to Work. Torch was also recognized as the 2021 ESOP Company of the Year by the New South Chapter of The ESOP Association for a second time. Torch was a recipient of the 2021 James S. Cogswell Outstanding Industrial Security Achievement Award by the DCSA. Bloomberg Government also listed Torch in its annual “Top 200” for the fifth year. In 2020, Torch became the only four-time recipient of the Better Business Bureau’s Torch Award for Business Ethics in the North Alabama region. Great Place to Work named Torch one of the country’s Best Workplaces for Parents, and Great Place to Work and Fortune named Torch one of the country’s Best Workplaces for Millennials in 2020. Torch was also ranked on the Inc. 5000 list for the fourteenth consecutive year in 2020. Washington Technology listed Torch in its “Top 100” Government Contractors ranking for the sixth consecutive year. Torch was also selected for a 2020 Colorado Springs Business Journal “Best in Business” award. In 2019, Torch was ranked on the Entrepreneur 360 list for the third consecutive year. In 2018, Great Place to Work and Fortune magazine named Torch a Best Medium Workplace for the third consecutive year. Torch was also named a winner of the 2018 Best Places to Work in Huntsville award for the fifth time. In 2016, Torch was named one of America’s Best Small Companies by Forbes.

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