Talent & People Partner

Who We Are

Top Down is a full-service investment firm providing capital and scaling expertise to emerging software companies on the verge of greatness. We specialize in the Managed Service Provider (MSP) and Software-as-a-Service (SaaS) markets and bring deep experience across operations, sales, and marketing.

What sets us apart is our hands-on approach. In addition to investment capital, we actively support our portfolio companies with proven go-to-market expertise — allowing founders and leadership teams to stay focused on product development, engineering, and management while we help navigate growth and scale.

Our mission is to accelerate the MSP industry’s march toward a trillion dollars this decade by giving SaaS startups access to smarter capital and specialized industry know-how. Our vision is to be the market-defining MSP SaaS venture capital firm, and great talent paired with strong processes is often where we shine.

The Role

We are hiring a Talent & People Partner to lead recruiting across our portfolio and step into HR generalist work where it is needed most. This is a high-ownership role: recruiting is the priority and the center of gravity, but you will also be the person leaders turn to when HR Coordinator level items come up.

Because we work across multiple portfolio companies, you will switch hats throughout the day. Sourcing a SaaS sales rep one hour, a senior engineer the next, and a finance admin after that. The right person finds energy in that variety and knows how to tailor their approach to each client and each skill set.

What You’ll Own

Full-Cycle Recruiting (Primary Focus)

• Lead end-to-end hiring across sales, administrative, and technical roles for multiple portfolio companies.
• Source like a pro — build pipelines through LinkedIn Recruiter, networks, referrals, niche communities, and outbound outreach.
• Tailor your approach for each portfolio company’s stage, culture, and skill needs.
• Run sharp processes — intake calls, screening, scorecards, debriefs, offer strategy, and close.
• Be a strong partner to hiring managers — coach on interviewing, raise the bar on candidate quality, and keep momentum on every search.
• Deliver an excellent candidate experience across every touchpoint, regardless of outcome.
• Leverage AI throughout the funnel — use AI tools to accelerate sourcing, candidate research, screening, outreach personalization, and interview prep without sacrificing quality or judgment.
  

HR Generalist Support

• Step into HR Coordinator level work as it arises — onboarding, offboarding, documentation, policy questions, employee files.
• Support performance reviews across portfolio companies — cycles, calibration prep, manager enablement.
• Handle employee relations matters with discretion and sound judgment, escalating when appropriate.
• Support leaders on people questions, comp conversations, team structure, and day-to-day HR needs.
• Strengthen processes — spot what is missing or broken across portfolio companies and build the systems to fix it.
• Bring AI into HR operations — automate repetitive workflows, draft documents and communications, and find ways to scale HR support across multiple port cos.
  

Who You Are

• 3–5 years of full-cycle recruiting experience, ideally spanning sales, admin, and technical hiring.
• Self-starter — you thrive working independently, manage your own priorities, and do not wait to be told what to do.
• Multi-client comfort — you can switch hats throughout the day across different companies, stages, and skill sets without losing the thread.
• HR generalist range — you are comfortable picking up coordinator-level items, supporting performance reviews, and handling employee relations conversations.
• Can-do attitude — you do whatever it takes within reason to help the business and the people win.
• AI-fluent — you know how to incorporate AI into recruiting and HR practices (sourcing, screening, outreach, candidate research, ops automation) to move faster and work smarter.
• Strong communicator who builds trust quickly with candidates, hiring managers, and leaders.
• Process-minded — you know how to build repeatable systems without making them bureaucratic.
• Discretion and judgment when handling sensitive information and people matters.
  

Nice to Haves

• Experience recruiting for portfolio companies, agency, or multi-client environments.
• Background supporting HR across multiple jurisdictions in Canada.
• Familiarity with ATS platforms (Greenhouse, Lever, Ashby) and HRIS tools (BambooHR, Rippling).
• Exposure to early-stage or scaling companies.
  

Why This Role

• High ownership from day one! You will run searches end-to-end and shape how we hire.
• Broad exposure across the portfolio — multiple industries, stages, and skill sets.
• Direct line to leadership and real impact on how port cos scale.
• Hybrid setup based in Vancouver, in-office collaboration with flexibility.