Talent Onboarding & Training Manager

Summary

The Talent Onboarding & Training Manager is responsible for the design, implementation, management, and continuous improvement of the onboarding experience for all Indigo Living associates. This role serves as the primary owner of the onboarding program and ensures every new team member receives a welcoming, engaging, and consistent introduction to the company, its culture, and their role. This position develops onboarding strategies, training resources, and mentor programs that support associate readiness, engagement, retention, and long-term success. The Onboarding Program Manager will continually assess onboarding effectiveness and implement enhancements that create exceptional employee experience and drive operational excellence.

Essential Functions

• Manage and maintain a comprehensive onboarding program for all Indigo Living associates.
• Establish and manage onboarding standards, timelines, and milestones to ensure consistent experience across all communities and portfolios.
• Own and maintain onboarding materials, resources, schedules, and curriculum.
• Continuously improve onboarding processes that align with company culture, values, and operational expectations.
• Ensure onboarding experiences support both immediate job readiness and long-term associate engagement.
• Serve as the primary point of contact for onboarding initiatives and new hire integration.
• Facilitate company orientation and onboarding sessions, both in-person and virtually.
• Manage LMS including new users, assigned learning plans, policies, and resources.
• Design and deliver training modules to support new employee readiness and role confidence.
• Develop meaningful touchpoints to support new associates during their transition into the organization.
• Partner with property managers to create individualized onboarding plans for new associates.
• Coordinate and support peer mentor programs.
• Measure onboarding effectiveness through surveys, retention data, performance indicators, and associate feedback. Analyze onboarding trends and identify opportunities for improvement.
• Partner closely with HR, Regional Managers, Property Managers, and support departments to ensure onboarding success.
• Promote organizational culture, engagement initiatives, and company values throughout the onboarding journey.
• Other duties as assigned.

Qualifications

Education & Experience

• Associate's degree in business, accounting, or related field preferred; equivalent work experience may substitute for educational requirements.
• Minimum of 2 years of experience in onboarding, training, learning and development, or talent development.
• Multi-family housing experience strongly preferred.
• Experience designing and implementing onboarding or training programs preferred.

Knowledge & Skills

• Passion for creating exceptional employee experiences.
• Strong project management and program administration skills.
• Ability to build relationships and influence stakeholders across all levels of the organization.
• Strong organizational skills with attention to detail and follow-through.
• Ability to analyze data and make recommendations based on measurable outcomes.
• Effective problem-solving and continuous improvement mindset.
• Professional communication skills, both written and verbal.
• Ability to work independently while managing multiple priorities.

Hubbell Realty Company and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.