The Role
Manages end-to-end recruitment, employee services, benefits administration, reporting, people analytics, process improvement, and operational coordination across Malaysia and regional markets. Supervises and develops team members, maintains process continuity, assesses risks, manages stakeholders and vendors, and provides insights and recommendations to leadership. Supports HR transformation through workflow design, automation, AI-assisted processes, and improved controls.
Summary Generated by Built In
Purpose of Job:
The role is expected to exercise independent judgement within approved policies and delegated authority, guide and develop subordinates, maintain operational continuity, and provide the TM Lead with timely insights, recommendations and escalation of material risks.
Responsibilities:
Talent Acquisition
- Manage end-to-end recruitment for Malaysia and support selected regional or critical vacancies.
- Partner with Hiring Managers to define selection criteria, shortlist candidates and ensure timely hiring decisions.
- Assess candidates’ behavioural suitability, values alignment and employment risks during interviews.
- Develop sourcing channels, talent pipelines and employer-branding activities, engaging external recruiters for specialized vacancies where required.
Employee Services Benefits and Operational Coordination
- Oversee employee services, benefits administration, insurance, PERKESO matters, documentation and employee enquiries.
- Interpret approved policies, determine eligibility and resolve routine operational matters independently, while ensuring compliance with internal controls.
- Assign and review subordinates’ work, guide them on complex matters and develop their capability to assume broader process ownership.
- Maintain clear primary and backup ownership for critical processes and coordinate operational matters across Malaysia, Singapore and Indonesia.
- Monitor service standards, recurring issues and initiate appropriate corrective action.
- Escalate policy exceptions, sensitive employee matters, significant financial or compliance exposure, unresolved capacity risks and decisions beyond the delegated authority to the TM Lead.
Reporting and People Analytics
- Prepare and analyze regular TM reports covering headcount, turnover, recruitment efficiency, benefits utilizations, vendor performance, employee relations, stakeholder satisfaction and service performance.
- Translate workforce data into meaningful observations, risks and recommended actions for Management.
- Maintain consistent reporting definitions, data quality and reporting schedules across TM processes.
- Support workforce-cost, compensation and operational reporting in collaboration with relevant process owners and Finance.
Transformation and Process Improvement
- Identify process improvement and propose opportunities for automation, AI-assisted workflows or process simplification.
- Develop and refine workflows, templates, SOPs, service standards and decision records.
- Ensure proposed digital improvements include appropriate controls, access restrictions and audit trails.
Team Development and Continuity
- Establish cross-training and backup arrangements for recruitment, benefits and employee services.
- Develop as a review-level backup for selected payroll and benefits controls upon completing the required training and competency assessment.
- Act as the operational deputy to the TM Lead or appointed functional head when authorized.
- Undertake other relevant duties, projects or responsibilities assigned by the TM Lead or Management according to business needs.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, Psychology or a related discipline.
- Minimum 5 years of relevant experience in Talent Management, Human Resources or People Operations, with 1 to 2 years of experience in a supervisory, team-coordination or project-lead capacity.
- Practical experience in talent acquisition, employee services and benefits administration.
- Working knowledge of Malaysian employment practices, statutory requirements and payroll controls.
- Proficiency in HR systems, applicant-tracking systems, spreadsheets and reporting tools.
- Experience in supporting regional or multi-country operations, people analytics, automation, AI-assisted workflows or HR transformation is an advantage.
- Professional HR certification is an added advantage.
- Strong operational planning, prioritization and follow-through.
- Independent judgement, problem-solving and risk assessment.
- Team supervision, coaching and work-quality review.
- Talent acquisition, behavioural interviewing and candidate assessment.
- Working knowledge of employee services, benefits administration and payroll-related controls.
- People analytics, management reporting and ability to translate data into recommendations.
- Stakeholder and vendor management across different functions and countries.
- Process improvement, workflow design and digital or AI-assisted working practices.
- Strong written and verbal communication skills.
- High level of confidentiality, accuracy, integrity and attention to detail.
Skills Required
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related discipline
- Minimum 5 years of relevant experience in Talent Management, Human Resources, or People Operations
- 1 to 2 years of supervisory, team-coordination, or project-lead experience
- Practical experience in talent acquisition
- Practical experience in employee services and benefits administration
- Working knowledge of Malaysian employment practices and statutory requirements
- Working knowledge of payroll controls
- Proficiency in HR systems, applicant-tracking systems, spreadsheets, and reporting tools
- Experience supporting regional or multi-country operations
- Experience with people analytics, automation, AI-assisted workflows, or HR transformation
- Professional HR certification
- Operational planning, prioritization, and follow-through
- Independent judgment, problem-solving, and risk assessment
- Team supervision, coaching, and work-quality review
- Talent acquisition, behavioral interviewing, and candidate assessment
- People analytics and management reporting, including translating data into recommendations
- Stakeholder and vendor management across functions and countries
- Process improvement, workflow design, and digital or AI-assisted working practices
- Strong written and verbal communication skills
- Confidentiality, accuracy, integrity, and attention to detail
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The Company
What We Do
Biomed Global is a leading total solution provider in the biomedical and life sciences industry, operating across Southeast Asia. The company provides a holistic range of innovative medical solutions and cutting-edge biomedical technologies spanning research, development, and clinical applications. Its mission is to advance healthcare standards and facilitate medical breakthroughs by bringing together leading-edge medical solutions and expert support to enrich lives.
