Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Talent Acquisition Director designs and executes strategies to attract, source, and hire top talent in a high-volume recruiting environment. Responsibilities include overseeing the entire recruitment lifecycle, managing recruiter teams, building employer brand, partnering with leadership on workforce planning, and using data to improve hiring efficiency and meet business goals. Key duties include strategic workforce planning, employer branding, stakeholder collaboration, ATS management, performance metrics analysis, and ensuring a positive candidate experience.
Key Responsibilities
Strategy & Planning:
Develop long-term recruitment strategies, forecast hiring needs in collaboration with workforce management, and align talent acquisition with overall business objectives.
Team Leadership:
Lead, develop, and motivate the entire talent acquisition team with the majority of resources residing in the Philippines.
Employer Branding:
Implement initiatives to build a strong employer brand and increase company visibility.
Sourcing & Pipeline:
Lead sourcing strategies using diverse channels (social media, job boards, agencies) to create robust talent pipelines.
Stakeholder Collaboration:
Partner with HR and business leaders to understand needs, define roles, and guide hiring best practices.
Process Improvement:
Streamline recruitment, hiring, and onboarding processes for efficiency and a positive candidate experience, including leading automation and AI initiatives.
Data & Metrics:
Analyze recruitment data (time-to-fill, cost-per-hire) to make data-driven decisions.
Budget & Tools:
Manage recruitment budgets and oversee Applicant Tracking Systems (ATS).
Key Skills & Qualifications:
Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
8–10 years of progressive Talent Acquisition or recruiting experience, with proven experience in a senior recruiting/TA leadership role
Experience in the BPO/Contact Center industry, supporting high-volume and multi-site hiring environments.
Strong strategic thinking, leadership, and communication skills.
Proficiency with recruitment technologies and data analysis.
Deep understanding of market trends and compliance.
Deep understanding of high-volume recruiting.
Ability to manage multiple complex projects simultaneously
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
