Are you excited about solving technical issues?
Would you like to support users and keep systems running smoothly?
Join our TechDocs Ops team
The Akamai Technical Writing team creates documentation for cloud and security products and oversees the techdocs.akamai.com site. This platform offers developer-focused resources like recipes, interactive code samples with syntax highlighting, and a GitHub back-end integrated with a mobile-responsive front-end.
Partner with the best
The ideal candidate is interested in documentation engineering, developer tooling, automation, and AI-assisted operational workflows. This position will work closely with IT and technical writing to improve documentation operations, repository management, and contributor experience.
As a Systems Support Engineer, you will be responsible for:
- Helping to maintain our web-based documentation systems that use Markdown, RESTAPIS, and associated workflows
- Demonstrating expertise in Git, GitHub workflows, and GitHub Actions to support platform migrations, test workflows, and validate release processes.
- Demonstrating experience with basic scripting using Python, JavaScript, Bash, or PowerShell
- Demonstrating familiarity with "documentation-as-code" and CI/CD practices.
- Prioritizing and managing various tasks in a dynamic setting while utilizing Jira for effective issue tracking.
- Troubleshooting technical issues, analyze systems, and proactively find ways to automate and optimize workflows.
Do what you love
To be successful in this role you will:
- Have 2+ years of experience or Bachelor's degree in Information Technology, Computer Science, Technical Communication, or related field
- Possess exceptional problem-solving and critical thinking abilities.
- Demonstrate exceptional written and verbal communication abilities, with a keen focus on effectively documenting processes.
- Demonstrate exceptional organizational abilities with meticulous attention to detail.
- Adapt quickly to new systems and technologies, focusing on thorough process understanding and meticulous documentation practices.
- Explore AI-assisted operations and workflow automation with a focus on innovation, efficiency, and seamless integration into existing processes.
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Skills Required
- 2+ years of experience or a Bachelor's degree in Information Technology, Computer Science, Technical Communication, or related field
- Exceptional problem-solving and critical thinking abilities
- Exceptional written and verbal communication abilities
- Exceptional organizational abilities and attention to detail
- Familiarity with documentation-as-code and CI/CD practices
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
-
Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
-
Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
-
Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
Gallery
