Join our IT Support team
Would you like to support users and keep systems running smoothly?
Join our IT Support team
This IT Engineering team provides 24/5 support for applications using modern technology, aiding internal business functions. Collaboration occurs with various teams and units to ensure application support and services delivery.
Partner with the best
As a Systems Support Engineer, oversee support for cloud and on-premises applications. Collaborate with stakeholders and teams to understand IT application needs. Troubleshoot issues, guide the team, and deliver effective resolutions.
As a Systems Support Engineer, you will be responsible for:
- Providing support and mentorship for SAAS/Linux/on-prem application engineers within the team.
- Owning the problem resolution and collaborating with internal support, operations and engineering teams to investigate and troubleshoot complex problems.
- Understanding architecture, establishing processes, and undefined technical issues on on-premises and cloud applications.
- Providing expertise in supporting HCM data migration, Extracts, and reports.
- Collaborating with BSA, Developers and business stakeholders to understand requirements and support the HCM application.
- Identifying and resolve technical issues, ensuring system stability and performance.
Do what you love
To be successful in this role you will:
- Have 2+ years of experience and a bachelor's degree in computer science/Engineering or relevant fields.
- Demonstrate expertise in Oracle Cloud HCM modules, such as Core HR, ORC, Benefits, Talent Management, Learning Journeys, and Alerts.
- Execute comprehensive data migration from legacy systems to Oracle Cloud using essential tools like HDL (HCM Data Loader) and HSDL.
- Build custom reports and business processes using SQL, PL/SQL, Fast Formulas, HCM Extracts, BI Publisher, and OTBI proficiently.
- Develop and manage Oracle Cloud integrations using OIC, SOA, REST APIs, or equivalent middleware solutions with demonstrated expertise.
- Understand HCM data structures, security profiles, role-based access, and user interface personalizations for architecture, security, and customization purposes.
- Debug, analyze, and resolve intricate Oracle HCM system issues using exceptional technical problem-solving and analytical abilities.
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Skills Required
- 2+ years of experience and a bachelor's degree in Computer Science, Engineering, or related field.
- Expertise in Oracle Cloud HCM modules (Core HR, ORC, Benefits, Talent Management, Learning Journeys, Alerts).
- Experience executing data migrations to Oracle Cloud using HDL (HCM Data Loader) and HSDL.
- Proficiency building reports and business processes using SQL, PL/SQL, Fast Formulas, HCM Extracts, BI Publisher, and OTBI.
- Experience developing and managing integrations using OIC, SOA, REST APIs, or equivalent middleware.
- Understanding of HCM data structures, security profiles, role-based access, and UI personalizations.
- Ability to debug, analyze, and resolve complex Oracle HCM system issues with strong problem-solving skills.
- Experience supporting and mentoring SaaS/Linux/on-prem application engineers.
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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