Type of Requisition:
RegularClearance Level Must Currently Possess:
Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:
Top Secret SCI + PolygraphPublic Trust/Other Required:
NoneJob Family:
Technical Support ServicesJob Qualifications:
Skills:
Computer Hardware, Remote Access, Remote Support, System Administration, TroubleshootingCertifications:
NoneExperience:
8 + years of related experienceUS Citizenship Required:
YesJob Description:
The Systems Specialist is responsible for supporting, maintaining, and improving the organization’s IT systems and infrastructure. This role focuses on system administration, troubleshooting, and user support, ensuring that servers, applications, and related technologies are secure, stable, and performing optimally. The Systems Specialist works closely with help desk staff, engineers, and business stakeholders to resolve issues, implement changes, and support ongoing projects.
HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT
Key Responsibilities
- System Administration & Maintenance
- Monitor, manage, and maintain servers, operating systems, and key applications.
- Apply patches, updates, and configuration changes to systems in accordance with change management procedures.
- Perform routine system health checks, capacity planning, and performance tuning.
- User Support & Troubleshooting
- Provide advanced technical support for escalated issues from help desk/Tier 1 teams.
- Diagnose and resolve system, application, and network-related problems.
- Assist with user account management, permissions, and access controls.
- Implementation & Configuration
- Install, configure, and deploy new systems, applications, and tools.
- Assist in system upgrades, migrations, and integrations.
- Document system configurations, procedures, and standards.
- Security & Compliance
- Ensure systems adhere to security best practices and organizational policies.
- Help implement and monitor security controls such as antivirus, endpoint protection, firewalls, and access management.
- Participate in audits, risk assessments, and remediation activities.
- Monitoring & Reporting
- Use monitoring tools to track system performance, availability, and capacity.
- Respond to alerts, incidents, and outages, performing root cause analysis and corrective actions.
- Prepare reports on system health, incidents, and improvements for management.
- Collaboration & Process Improvement
- Collaborate with IT teams (network, security, applications, help desk) on cross-functional initiatives and projects.
- Contribute to the development and refinement of IT processes, standards, and documentation.
- Provide input on technology selection and system architecture improvements.
WHAT YOU’LL NEED TO SUCCEED:
● EDUCATION: AA/AS
● Required Experience: 8+ years of experience
● Required Technical Skills:
- Experience with Windows and/or Linux server administration.
- Familiarity with Active Directory, group policies, and identity/access management.
- Experience with virtualization platforms (e.g., VMware, Hyper-V) and/or cloud services (e.g., Azure, AWS, M365).
- Strong troubleshooting skills across OS, applications, and basic networking.
- Knowledge of backup/restore solutions and disaster recovery concepts.
- Understanding security best practices and patch management.
● Preferred Skills:
- Experience with scripting/automation (PowerShell, Bash, Python).
- Familiarity with monitoring tools (e.g., SolarWinds, Nagios, PRTG, Splunk).
- Hands-on work with storage systems, DNS/DHCP, and other core infrastructure services.
- Exposure to ITIL practices and ticketing systems (ServiceNow, Remedy, Jira, Zendesk).
● Key Competencies:
- Strong analytical and problem-solving skills.
- Excellent communication and customer service orientation.
- Ability to manage multiple tasks and prioritize effectively.
- Collaborative mindset and willingness to support both technical and non-technical stakeholders.
● Security Clearance Level: TS/SCI w/Poly
● Location: On-Site in Annapolis Junction, MD
● Certification Required: Comp TIA Security+ - CompTIA
● US Citizenship Required
● Shift: Monday - Friday 8am - 4pm
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
#GlobalServices
The likely hourly rate for this position is between $47.00 - $63.60. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
Less than 10%Telecommuting Options:
OnsiteWork Location:
USA MD Annapolis JunctionAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identify Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransSkills Required
- Associate degree in Arts or Associate degree in Science
- 8 or more years of related experience
- Windows and/or Linux server administration experience
- Familiarity with Active Directory, group policies, and identity and access management
- Experience with virtualization platforms such as VMware or Hyper-V and/or cloud services such as Azure, AWS, or Microsoft 365
- Strong troubleshooting skills across operating systems, applications, and basic networking
- Knowledge of backup and restore solutions and disaster recovery concepts
- Understanding of security best practices and patch management
- CompTIA Security+ certification
- Active Top Secret/Sensitive Compartmented Information clearance with polygraph
- Ability to obtain Top Secret/Sensitive Compartmented Information clearance with polygraph
- U.S. citizenship
- Scripting or automation experience with PowerShell, Bash, or Python
- Familiarity with monitoring tools such as SolarWinds, Nagios, PRTG, or Splunk
- Hands-on experience with storage systems, DNS, DHCP, and other core infrastructure services
- Exposure to ITIL practices and ticketing systems such as ServiceNow, Remedy, Jira, or Zendesk
General Dynamics Information Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about General Dynamics Information Technology and has not been reviewed or approved by General Dynamics Information Technology.
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Affordable Benefits — Pay and benefits are described as good or okay in multiple places, and the overall package is often portrayed as acceptable even when base pay is not viewed as top-tier.
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Healthcare Strength — Medical, dental, and vision plan options are presented as comprehensive, with additional protections like disability and life insurance contributing to a well-rounded health and protection offering.
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Retirement Support — A 401(k) plan with company match is consistently highlighted as part of the total rewards package, supporting longer-term financial planning.
General Dynamics Information Technology Insights
What We Do
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
