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Wells Fargo: Tech-powered. Innovation-led. We're transforming financial services.
The Role
Provide L2 production support for cloud-hosted applications and hybrid-cloud platforms. Monitor system health, triage incidents, coordinate major responses, perform root-cause analysis, support changes and deployments, and maintain operational documentation. Develop automation for health checks, alert enrichment, log collection, recovery, and remediation. Partner with SRE and cloud teams on observability, reliability, resiliency, service-level objectives, and self-healing improvements while supporting on-call and shift coverage.
Summary Generated by Built In
About this role:
Wells Fargo is seeking a Systems Operations Engineer - Cloud Ops.
In this role, you will:
Required Qualifications:
Desired Qualifications:
Job Expectations:
Posting End Date:
11 Nov 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.
#BI-Hybrid
Wells Fargo is seeking a Systems Operations Engineer - Cloud Ops.
In this role, you will:
- Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
- Identify opportunity for process improvements within technical support strategies and plans
- Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
- Present recommendations for resolving complex technical queries
- Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
- Work as an internal consultant regarding use of tools and processes
- Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
Required Qualifications:
- 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field.
- Experience operating applications across OCP, GCP and Azure in a regulated, highly controlled enterprise environment.
- Experience with CI/CD and deployment platforms such as Git, GitHub, Jenkins, Harness, Azure DevOps or equivalent tools.
- Experience with ServiceNow, Jira and Confluence for incident, problem, change, work tracking and operational documentation.
- Knowledge of SLI/SLO practices, error budgets, capacity planning, performance engineering, backup, disaster recovery and resiliency testing.
- Experience creating reusable automation, self-healing or event-driven remediation for repeat operational failure patterns.
- Familiarity with AIOps capabilities such as anomaly detection, event correlation, alert enrichment and automated incident response.
- Relevant certifications such as Red Hat Certified System Administrator/Engineer, Certified Kubernetes Administrator, Google Associate Cloud Engineer or Microsoft Azure Administrator Associate.
- Provide L2 production support for cloud-hosted applications and platforms, including OpenShift Container Platform (OCP), Kubernetes-based workloads, GCP, Azure and related hybrid-cloud dependencies.•
- Monitor application and infrastructure health using Splunk, Grafana, ThousandEyes, SPLOC-style synthetic and service-level alerts, and cloud-native monitoring; validate signal quality and tune noisy or false-positive alerts.•
- Triage and resolve incidents involving pod restarts, CPU or memory saturation, failed mounts, network latency, storage, service errors, health-check failures, batch or CronJob failures, and application availability issues.•
- Coordinate major and high-priority incidents across application development, platform engineering, storage, network, database, security and vendor teams; maintain clear technical updates, shift handoffs and escalation paths.•
- Perform root-cause analysis and problem management for recurring issues; create or manage problem records, identify corrective actions, track remediation to closure and verify that fixes prevent recurrence.•
- Support approved production changes, releases and deployments by validating readiness, implementation steps, rollback plans, monitoring coverage and post-change health checks.•
- Execute operational actions such as pod restart or scaling, job restart, controlled failover, certificate validation, access verification and platform health checks in accordance with approved runbooks and change controls.•
- Develop and maintain dashboards, alerts, health checks, runbooks, standard operating procedures and knowledge articles that improve first-time resolution and consistent 24x7 support.•
- Automate repetitive operational tasks such as environment validation, log collection, health checks, alert enrichment, job recovery and common remediation using Python, PowerShell, Shell, Ansible or approved enterprise automation platforms.•
- Participate in operational readiness and non-functional requirement reviews covering observability, logging, alerting, access, capacity, performance, backup, disaster recovery, resiliency and support-model readiness.•
- Partner with SRE and Cloud COE teams to define and track service-level indicators, service-level objectives, availability, MTTR, incident recurrence, alert quality and automation coverage.• Contribute to shift-left and self-healing improvements by documenting exact operational commands, safeguards, test evidence and failure conditions for candidate automation use cases.• Support knowledge transfer, cross-training and shift coverage; provide concise handovers of open incidents, risks, pending actions and ownership.
Job Expectations:
- Hybrid work expectation: work from the office three days per week at an approved location, aligned to team and business needs.
- Ability to support assigned shifts, after-hours changes, production events, on-call rotations and weekend coverage when required.
- Follow all applicable information security, change-management, access-management, risk and regulatory requirements.
Posting End Date:
11 Nov 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.
#BI-Hybrid
Skills Required
- 2+ years of Systems Engineering experience, or equivalent experience, training, military experience, or education
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field
- Experience operating applications across OpenShift Container Platform, Google Cloud Platform, and Microsoft Azure in a regulated enterprise environment
- Experience with CI/CD and deployment platforms such as Git, GitHub, Jenkins, Harness, or Azure DevOps
- Experience with ServiceNow, Jira, and Confluence for incident, problem, change, work tracking, and operational documentation
- Knowledge of SLI/SLO practices, error budgets, capacity planning, performance engineering, backup, disaster recovery, and resiliency testing
- Experience creating reusable automation, self-healing, or event-driven remediation
- Familiarity with AIOps capabilities including anomaly detection, event correlation, alert enrichment, and automated incident response
- Relevant certifications such as Red Hat Certified System Administrator or Engineer, Certified Kubernetes Administrator, Google Associate Cloud Engineer, or Microsoft Azure Administrator Associate
- Ability to support assigned shifts, after-hours changes, production events, on-call rotations, and weekend coverage
- Ability to work from the office three days per week at an approved location
Wells Fargo Compensation & Benefits Highlights
-
Retirement Support — Pay is considered stronger due to a 401(k) match up to 6% and, for some lower earners, an additional company contribution. Feedback suggests the retirement program is a standout element of the total package.
-
Parental & Family Support — Eligible employees can receive up to 16 weeks of paid parental leave, along with critical-caregiving leave and backup care resources. Feedback suggests this breadth of family support is a meaningful advantage.
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Healthcare Strength — Medical, dental, and vision coverage begin on the first day for eligible employees, with the employer covering a large share of premiums in some plan scenarios. Feedback suggests access and plan breadth are strong.
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The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
