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Client Services team members provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs for the College of Engineering (CoE); leads in providing immediate assistance and problem resolution while meeting SLAs and service goals; researches technical problems to independently identify, isolate and resolve issues with computing systems, printers, peripherals, operating systems and deployments; performs testing and installation of solutions; partners with tier 2 and 3 technicians to resolve complex issues requiring escalation; deploys images and software applications; creates accounts and helps to identify equipment needs; provides training and computing device orientation to customers and writes documentation; manages and monitors computer assets to maintain departmental inventory; assists in audit and inventory compilation; ensures all University and College policies are followed; manages and meets all compliance and reporting requirements of the University, College, departments and/or centers, as needed; adheres to ITIL best practice framework in an effort to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs).
Additional Information:Qualifications:
Education Required:
Bachelor’s degree, or vocational or technical school degree or equivalent combination of education and experience
Experience Required:
2-4 years’ experience in supporting Microsoft Windows clients and/or Apple clients, peripherals, and their connectivity in a networked environment; customer service background in a technical environment; strong verbal and written communication skills; familiarity with Microsoft or Google productivity suites; knowledge of help desk processes and procedures; ability to provide technical guidance to less experienced staff.
Desired Qualifications:
Ability to lift 25 pounds, climb stairs, and have good dexterity strongly desired; experience with formal help desk ticketing system; industry certification in one or more of the following: ITIL Foundations, CompTIA Network+, Apple ACMT, Microsoft MCSA or MCSE or MCP. Familiarity with installing specialized software (e.g. MATLAB, Labview, Solidworks) including an understanding of software licensing. Experiential knowledge of enterprise services such as Active Directory and SCCM/Endpoint Configuration Manager. Experience with patch management and deploying and testing desktop software images using automated tools.
The target hiring range for this job profile is $26.78 - $34.95. The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.
Location:Hitchcock Hall (0274)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Skills Required
- Bachelor's degree, vocational or technical school degree, or equivalent combination of education and experience
- 2-4 years of experience supporting Microsoft Windows and/or Apple clients, peripherals, and connectivity in a networked environment
- Customer service experience in a technical environment
- Strong verbal and written communication skills
- Familiarity with Microsoft or Google productivity suites
- Knowledge of help desk processes and procedures
- Ability to provide technical guidance to less experienced staff
- Ability to lift 25 pounds, climb stairs, and demonstrate good dexterity
- Experience with a formal help desk ticketing system
- Industry certification such as ITIL Foundations, CompTIA Network+, Apple ACMT, Microsoft MCSA, MCSE, or MCP
- Experience installing specialized software such as MATLAB, LabVIEW, or SolidWorks, including software licensing knowledge
- Experience with Active Directory and SCCM/Endpoint Configuration Manager
- Experience with patch management and deploying and testing desktop software images using automated tools
What We Do
The Salmon P. Chase Center for Civics, Culture, and Society was established by the State of Ohio in 2023 to research and teach the historical ideas, traditions, and texts that have shaped the American constitutional order.
