Application Management Advisor, He will be responsible for the monitoring, maintenance, and resolution of issues for a client’s portfolio of web application servers. In addition, you will perform requested web application server upgrades including planning, scheduling, coordination, and deploying. Responding to Tivoli, Wily and Site scope alerts and participating in MIM calls. We are looking for a team member that is passionate about Application Support and providing a high level of customer service on a continual basis. Willing to work in 24x7 shift model
QualificationsEducational Preferences:
BE /B.Tech/MCA from a reputed university. Minimum 7 years of experience.
ITIL Foundations Certified
Knowledge and interest in web server trends and technologies
Additional InformationRole Responsibilities:
• Performs release, deployment, change, and configuration management activities in partnership with infrastructure and web development partners and 3rd party vendors.
• Primary escalation point for resolution of web server issues
• Triages, manages, resolves and documents issues and events related to web servers and environment availability
• Monitors the availability of web servers and acts as a resolver of issues that occur
• Executes problem management processes when required and leads root cause analysis
• Provide guidance and technical advice
• Responsible for the technology environment and understanding of business functions
• Manage knowledge management and dissemination of knowledge within the project
• Ensures high quality project deliveries that meets all agreed upon requirements and ensuring high customer
• satisfaction through the management of the overall customer experience
• Ensure quality documents are maintained as per standard QMS processes
Required Skill:
• 7-10 years of experience for Web Sphere Application Server, Web Sphere Portal Server, Web Logic Application Server,
• Oracle Application Server, IHS/OHS / iPlanet, Apache Tomcat, IIS, .NET, Sterling NDM
• Provide support during required business hours with on call rotation outside of business hours
• Hands-on experience with supporting all Web environments and technologies
• Service Provider Experience providing service to our clients
• Experience with service transition methodologies and on boarding customer projects/engagements
• Experience working with Service Management Tools like OPAS Remedy or similar
• Experience in delivering presentations to customers and must have proven presentation skills
• Ability to lead project teams and manage resources to complete project tasks
• Ability to engage with multiple stakeholders and drive execution under tight timelines
• Ability to proactively identify and manage risks and issues
• Advanced understanding of how technology decisions relate to business needs
• Excellent written and oral communication
.
Top Skills
What We Do
Global Bridge InfoTech (GBIT) stands as a leader in NXT-GEN IT solutions, offering unmatched expertise in IT consulting, system integration, and Remote Infrastructure Managed Services (RIMS) across industries. Specializing in eCommerce and digital transformation, GBIT delivers comprehensive services, including eCommerce site development, UX/UI design, product strategy, advanced data analytics, and AI-driven innovations. Our solutions focus on building secure, scalable platforms with engaging user experiences, ensuring optimal conversion rates and customer loyalty. By leveraging cutting-edge technology, GBIT crafts bespoke digital strategies that empower businesses to automate processes, personalize experiences, and drive growth. With a deep understanding of market dynamics, we align our clients’ digital products with industry trends, providing insights that fuel informed decision-making and profitability.
Our Global Service Delivery Framework sets the standard for IT transformation, enabling businesses to optimize their IT ecosystems and achieve consistent year-over-year cost efficiencies. Built on strategic planning, expert resources, and state-of-the-art technology, our framework ensures flexibility, scalability, and operational excellence. We work as strategic allies, building long-term partnerships that go beyond traditional service delivery to unlock new dimensions of digital growth. At GBIT, we push boundaries and deliver transformative solutions, blending NXT-GEN technology with global expertise to revolutionize business performance and position our clients at the forefront of their industries.
