Systems Engineer

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Please Note: This is an in-person role based out of our Rome or Syracuse offices.  **You must live in Central NY to apply ** You must be legally authorized to work in the United States **

Job Title:             Senior Systems Engineer

Department:       Services

Reports To:         Senior Project Manager

Job Summary

The Systems Engineer is a professional position within the Solutions Group and is part of a team responsible for project engagements specifically focused on design, development, support and administration of Microsoft Server Infrastructure within multi-server enterprise class environments.  

Responsibilities include, but are not limited to:  Building, testing, and integrating Windows based servers in production environments that include O/S upgrades, SAN installations and connectivity, hardware support to some degree (IBM, HP and Dell), and implementation of server standards and deployment policies. 

The Systems Engineer engages in the design and integration of virtual environments, using products such as Citrix XenServer, Microsoft Hyper-V or VMware commonly required in disaster recovery and contingency solutions and most often in conjunction with SAN deployments.

Essential Functions:

• Provides timely and efficient delivery of services to clients and business partners
• Responsible for architecting, designing, deploying and supporting “systems infrastructure” in enterprise class environments including but not limited to servers (physical and virtual), storage (NAS, SAN), backup & restore (onsite and cloud), virtual desktop (Citrix and terminal server), disaster recovery (replication) data migration and systems infrastructure monitoring
• Responsible for architecting, deploying and supporting “cloud services” including but not limited to Microsoft Office365 suite (exchange, SharePoint, OneDrive), security, encryption, archiving, backup and recovery Responsibilities include backup and restore, clustering, replication, and migration
• Effectively analyze and measure system performance, capacity, and availability often used to identify new opportunities and to assist clients with planning efforts
• Performs scheduled installation of solutions and effectively works with clients to ensure that the solutions achieve the proposed and intended objectives and ensures that the client receives adequate knowledge transfer
• Works with the Project Manager on scheduling and project timelines and reports on project progress, status and issues for self as well as the other team members
• Participate as needed in Kick off meetings to add direction and stress key parameters and concerns (in-house and client settings) and prepares appropriate documentation during the project and at project closure
• Provide for and ensure proper transition into “steady state” operations (post project), ensuring adequate documentation and skills transfer to the CIC to successfully provide ongoing support
• Works with Engineers and solutions architects in designing, deploying and supporting assigned operating systems and disciplines.
• Consistently collaborates with other Engineers to solve complex procedural, operational, technical problems and provides technical direction and training to team members
• Acts as a Level III resource for the other Engineers
• Assists Sales in the design, specification, and configuration of solutions.
• Provides the technical leadership on client engagements and opportunities to develop solution designs, develop work products and act as a subject matter expert on consulting projects
• Provides the technical leadership to develop technical proposals, assessment documents, and other technical documentation, including periodic articles for our newsletter, website and other Social Media strategies
• Effectively acts as project technical lead on solutions engagements and directs other team members
• Work with account managers to properly quote services to current and potential clients
• Looks for opportunities to expand technical knowledge in currently assigned disciplines, as well as emerging technologies
• Routinely checks both service and pre-sales boards to ensure tickets assigned to systems solutions group to ensure accuracy, follow-through and completion
• Demonstrates the ability to work efficiently and effectively without supervision.
• Works off-shift, nights, holidays and weekends as needed to support problem resolution or infrastructure upgrades.
• Other duties as assigned.

Required Qualifications:

The Systems Engineer must have a well-rounded background, solid Windows 200x skills and advanced working knowledge of Active Directory/NT Domains.  Additionally, highly recommended and desired is a working knowledge and experience with virtualization and SANs, particularly ISCSI (such as Left-Hand Networks) Must be able to demonstrate a working knowledge of Enterprise level product integration (such as backup / recovery, mobile devices, archiving products and enterprise monitoring solutions).

• Bachelor’s degree in information technology or related field required
• A minimum of 5 years' experience
• Must possess an updated MCSE certification
• Must possess a strong background in Active Directory design and Implementation
• Must have an overall strong understanding of security of active directory and group policies
• Candidate should have a complementary skill such as MS SQL, MS Share Point, MS Exchange, and Office 365
• Extensive experience implementing/migrating XP, 2000, NT 4.0, Active Directory.
• MS Exchange Certification is desirable along with experience designing exchange in large enterprise environments
• Must possess excellent communication, interpersonal and presentation skills.
• Must be customer service and results-oriented and have the ability to work well in fast paced environment.
• Required to work off hours on occasion and as needed
• Please note that this position requires a valid driver’s license, reliable vehicle and the ability to pass a background check.

Education:

• Bachelor’s degree in Information Technology or related field required

Other Requirements:

• Successful background check