Systems Engineer

Why Kogan.com?

• Our culture is unlike anywhere else and regardless of where you are in your career journey, we empower you to do your best work and have a big impact. Check us out https://devblog.kogan.com/ & https://goodteams.app/teams/kogan.com.
• Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future.
• Your role has a lot of ownership, autonomy and little red tape. You’ll be empowered to achieve positive outcomes and your work will have a real impact.
• You’ll be at the forefront of the eCommerce industry and be part of a company that are the Pioneers of eCommerce in Australia.
• Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ.
• A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!

In this role you will:

• Handle level two and above service requests relating to infrastructure, systems and BAU Operations.
• Provide technical in-person, phone and email support to team members across a range of diverse technologies, including networking services and cloud services.
• Assist with the delivery of network infrastructure.
• Support Google Workspace, Microsoft 365, and Remote Desktop Services. Minor support for Linux systems.
• Attend to security incident responses and vulnerability management.
• Lead Microsoft Server, Azure, Active Directory Administration and management.
• Support networking and WAN/LAN administration and troubleshooting.
• Assist management in various tasks concerning performance operations, mobile device management and security.
• Mentor and coach junior team members on IT Support best practices.
• Ensure monthly patching and maintenance are reviewed and performed and all necessary vulnerabilities are rectified.
• Tools and systems revision, additions & internal/external rollouts.
• Consistently challenge the status quo and identify ways to improve service efficiencies.
• Resolve and restore technologies in critical situations.
• Consistently look for service improvements to better our environment and reduce support overhead, whilst improving the end user experience.

To be successful in this role, you should have:

• Minimum 24 months in a Systems and Server support role.
• Great communication skills and customer service work experience across all levels.
• Experience with Firewall Technologies such as Fortinet, and Backup solutions (such as Microsoft Backup Centre).
• A good networking understanding and experience in HP Network Devices and products; and implementation/configuration of these core technologies.
• Experience with PABX and VOIP products (such as 3CX, AWS Connect), with Phone system knowledge for support and troubleshooting.
• Knowledge and hands-On experience with Active Directory, Microsoft Azure, Office and 365 Administration, Remote Desktop Services, Group Policy and virtualization.
• Proven experience in On-premises to Cloud system migration, configuration, and ongoing support for these products.
• Excellent Troubleshooting and problem-solving skills with an open mind to investigate and solution outcomes.
• Experience in Google Workspace and Microsoft Cloud Suite with knowledge in OneDrive, Sharepoint, Google Drive and End User Applications.
• Hardware / peripheral skills such as Printers, networking gear, wireless devices, laptops.
• Proven experience in adhering and ensuring security solutions best practice.
• Microsoft, Google or leading partner certification.
• Remote monitoring and maintenance.
• ITSM ticketing experience.
• Ability to work independently with minimal supervision.
• Tertiary Qualification in an IT field.
• Valid Australia Driver’s License.