Senior Systems Administrator

Why Kogan.com?

• Our culture is unlike anywhere else and regardless of where you are in your career journey, we empower you to do your best work and have a big impact. Check us out https://devblog.kogan.com/ & https://goodteams.app/teams/kogan.com.
• Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future.
• Your role has a lot of ownership, autonomy and little red tape. You’ll be empowered to achieve positive outcomes and your work will have a real impact.
• You’ll be at the forefront of the eCommerce industry and be part of a company that are the Pioneers of eCommerce in Australia.
• Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ.
• A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!

What you'll do:

• Provide Level 2+ support across Windows and macOS
• Own internal IT systems, SaaS platforms, and physical plus cloud infrastructure
• Escalation point for complex incidents and problems, driving resolution end to end
• Administer Microsoft stack end to end: Azure, Entra ID, Intune, Windows Server
• Manage AWS and Azure hosted Windows servers: patching, monitoring, backups, access, lifecycle
• Support infrastructure for business critical apps (SAP and custom apps), including multi server environments, IIS, gateways, certificates and connectivity
• Respond to security incidents, including investigation, remediation and vendor escalation
• Monitor and act on SIEM and endpoint security alerts (eg SentinelOne)
• Support cloud migrations, integrations, tenant consolidation and acquisition related IT work
• Maintain strong identity and access management: RBAC, least privilege, groups, secure authentication
• Support key business tools where required (eg Atlassian, Asana, Figma, Slack, AI tools, SAP, Adobe, Google Workspace)
• Keep documentation current: systems, processes, changes, troubleshooting
• Communicate incidents, outages and changes clearly across the business
• Work with vendors on support cases, troubleshooting, quotes and options, with approvals via IT Support Manager
• Assist with licence utilisation and cost optimisation
• Mentor and support junior team members

What you'll need:

• Proven Sys Admin, Infrastructure Engineer experience in a service led IT environment
• Strong customer service mindset and professional user support approach
• Strong Windows and macOS support experience
• Hands on admin experience across Azure, AD, Entra ID, Microsoft 365, Google Workspace
• Endpoint management experience (Intune or similar) and strong Windows fundamentals
• Windows Server management experience: patching, monitoring, backup and restore validation, troubleshooting
• Experience supporting complex multi tier business applications (SAP beneficial, not required)
• Networking fundamentals: DNS, routing basics, firewall concepts, remote access and RDS
• Security focused mindset with incident and vulnerability response experience
• Experience with SIEM and or endpoint security tooling
• Strong troubleshooting, able to work independently and escalate appropriately
• Strong documentation and communication habits
• Comfortable doing hands on user support in a small team

Desired:

• ITIL or strong ITIL aligned operational experience
• AWS and Azure Windows server hosting experience (eg EC2)
• Migration, consolidation and integration experience, especially M&A
• Vendor management and licence cost optimisation experience
• Firewall experience (Fortinet highly regarded)
• Broader networking exposure: LAN/WAN, SD-WAN, Wi-Fi, RADIUS, cloud networking
• TLS, certificates and PKI knowledge
• Scripting for automation (PowerShell, Bash)
• Enterprise SaaS support experience (eg SAP B1, Salesforce, Google Workspace)
• Awareness of IaC and containers (Terraform, Docker, Kubernetes) with willingness to learn
• Microsoft, Google or cloud certifications
• Tertiary IT qualification