We’re seeking a Tier 2 Systems Engineer to join our team in Buenos Aires. In this role, you’ll serve as the primary escalation point before Engineering, working directly with enterprise clients to resolve advanced technical challenges. You’ll be responsible for end-to-end ticket ownership, mentoring colleagues, and ensuring our customers remain secure, stable, and productive. Expect to manage around 20 active tickets per day across a range of systems and environments.
What You’ll Do
- Handle escalated issues involving Windows Server, Active Directory, Exchange/O365, Remote Desktop/Terminal Services, and networking.
- Oversee identity, access, and email flow (policies, routing, filtering, archiving).
- Automate processes with PowerShell and contribute to documentation/runbooks.
- Provide support across cloud platforms (AWS preferred; Azure also considered).
- Partner with Tier 1 support, Product, and Engineering on escalations.
- Maintain clear ticket updates and documentation for all stakeholders.
- Guide junior engineers and model a culture of ownership and accountability.
Requirements
- 5+ years of experience in systems engineering or advanced technical support.
- Excellent client-facing communication skills in English (C1 level or higher).
- Strong expertise with Windows administration, Active Directory, and Exchange/O365.
- Solid understanding of networking: TCP/IP, DNS, DHCP, VPN, VLAN, NAT, WAN.
- Proficiency with PowerShell, including scripting and automation.
- Ability to manage a high ticket volume with accuracy and attention to detail.
Nice to Have
- Citrix administration (XenApp/XenDesktop/NetScaler).
- AWS or Azure certifications.
- Familiarity with SQL, SCCM, or other scripting languages.
Benefits
- Salary: USD $3,500–$4,500/month.
- Location: Buenos Aires, hybrid model (2 days/week onsite in Palermo office).
- Hours: 9-hour shifts (incl. lunch) scheduled between 8:00–20:00 EST, Monday–Friday.
- On-call duty: ~1 week every 3 months.
- Holidays: US market holidays observed.
Note: Only resumes submitted in English will be reviewed.
Top Skills
What We Do
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