- Infrastructure Management
- Ensure the availability, scalability, and redundancy of all physical and virtual infrastructure across multiple environments.
- Plan, purchase, configure, and maintain infrastructure components including servers, storage, and virtualization platforms (VMware, Hyper-V).
- Manage cloud and hybrid infrastructure (Azure, AWS, Google Cloud) including migration, optimization, and cost control.
- Systems Operations
- Oversee configuration, provisioning, and maintenance of Microsoft Windows and Unix/Linux systems both on-premises and in the cloud.
- Implement and maintain best-in-class security controls, patching processes, and compliance practices.
- Lead automation efforts to improve efficiency, using scripting and orchestration tools (e.g., PowerShell, Bash, Ansible).
- Networking & Telephony
- Manage and monitor the performance and capacity of all network infrastructure, including LAN, WAN, firewalls, and VPN.
- Oversee corporate telephony systems (e.g., Zoom Phone, MS Teams, VoIP platforms), ensuring high availability and integration.
- Address network bottlenecks and lead initiatives to modernize and secure connectivity across all sites.
- Operational Excellence
- Maintain and improve monitoring systems and procedures to proactively detect and respond to issues.
- Ensure all applicable system licenses, support contracts, and renewals are properly tracked and managed.
- Develop and maintain SOPs for all core infrastructure components and ensure compliance with internal SLAs and external commitments.
- Support and Escalation
- Provide support for high-priority or escalated issues, including coordination with vendors and internal stakeholders.
- Participate in an on-call rotation and provide after-hours support when necessary.
- Engage with clients and stakeholders to ensure engineering support aligns with business needs.
- Pre-Sales & RFP Participation
- Collaborate with the pre-sales and business development teams to support technical solutioning and infrastructure design for new opportunities.
- Participate in the review and development of responses to RFPs, ensuring proposed solutions are technically sound, scalable, and align with company capabilities.
- Contribute diagrams, solution narratives, and infrastructure strategies to proposals and presentations.
- Team Leadership & Oversight
- Promote cross-training and knowledge sharing within the team to build a resilient and agile engineering function.
- Collaborate with other department heads to support strategic IT initiatives and continuous improvement efforts.
Top Skills
What We Do
Founded in 1995, Pathway Communications specializes in providing innovative and cost-effective IT and communication solutions for businesses of all sizes. Rooted in Canada, we offer a wide range of services, including Managed IT Services, Cybersecurity Solutions, Data Center, Cloud, Colocation, Voice, Data, and Internet, to help our clients stay connected and operate securely in today’s fast-paced world.
Pathway employs over 150 qualified and trained staff on three continents and operates fully-equipped data centers in Markham, Toronto, and Montreal. All of our services are designed to pass through our Tier III data center backed up with ISO 9001:2015, ISO 27001:2013 certification, and SOC 2 Type II compliancy for the ultimate reliability, security, and privacy.
