Systems Engineer

Company: Company 3
Position: Systems Engineer
Location: Santa Monica, CA
*Pay Range: $31.00 - $48.00 USD hourly
POSITION SUMMARY:
Working as part of our facility’s engineering group, the systems engineer will help deploy leading-edge computing infrastructure, perform systems management and maintenance duties, as well as provide support to artists and production personnel.
This is a unique opportunity for a technical professional with a strong desire to continually learn new skills and further cutting-edge technology projects hands-on. You'll be working with HPC technology and the most renowned creative crews in the industry in a fast-paced performance-driven environment.
MAIN DUTIES:
The Systems engineer will deploy, manage, and support high-performance computing environment: specialized workstations and servers, large storage systems, complex network infrastructures, and services in a large post-production or VFX environment. They will respond to production technical issues and inquiries, taking ownership, control and continuously improving support services to maintain a high level of end user satisfaction. Additional duties include:

• Implementing root cause analysis to identify and correct system faults
• Simultaneously manage multiple customer cases in a demanding environment, while resolving issues using company tools and internal knowledge base
• Ability to create technical documentation
• Must be available to cover SLA hotline: nights and weekends, on-call duty required on a rotating basis (Holidays included), overtime is expected

WHAT YOU BRING:
The ideal candidate will have the ability to follow best practices, in house documentation and established procedures when they exist, be able to act independently and proficiently while in a high stress level environment, and act as a key point of contact for assigned technical tickets. They should have the ability to travel to/from customer facilities and end user locations for system deployments and configuration, create and maintain technical documentation and diagrams for customized workflows, and analyze and tune systems for performance, throughput, resource utilization, high availability, and scalability. They must bring the ability to evaluate system components, software, networking infrastructure and hardware peripherals for reliability, performance, scalability and security. Additional desired skills include:

• Experience supporting operators using Autodesk Flame/Smoke, Blackmagic DaVinci Resolve. 
• Understanding of post-production workflows, notably digital intermediate processes. 
• Experience with Theater, Edit and Color Bay support. Including monitor calibration. 
• Knowledge of Networking: IPs/Subnetting/VLANs/Firewalls 
• Arista, Brocade, Palo Alto, FortiGate 
• Experience with Server/PC hardware: Custom building, parts replacement, upgrades 
• Supermicro, Dell, HP, Gigabyte 
• Operating systems: Linux (Centos/RHEL), Windows, MacOS 
• Must be well versed in Linux terminal and related tool sets 
• Storage devices: RAID, NAS, SAN (Fiber Channel) 
• Experience in the technology support-related field 
• Understanding of video and audio standards is required 
• Previous experience in a post production environment is preferred 

About the Company:
Company 3 / Method Studios provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, experiences, and more. 
Diversity and Inclusion at Company 3:
Creativity has diversity at its core. We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable and inclusive culture where every employee feels empowered and safe to show up to work as their full self.
It is our policy to provide equal employment opportunities to all applicants and employees. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.
*The listed pay range represents the lowest to highest range that we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, local currency exchange rates, performance, shift, travel requirements, sales or revenue-based metrics, applicable law, and business or organizational needs. 
The benefits for eligible part-time employees working 25 or more hours per week and full-time employees in the US include a comprehensive package of health, retirement, and insurance benefits and paid time off. The benefits for eligible project hires and part-time employees working less than 25 hours per week in the US include retirement, select insurance benefits, and where required by law, health benefits. For roles filled in Canada and other territories, local benefits plan offerings will apply.
Both external and internal candidates can apply for this role through this careers’ website.
The above compensation and benefits information is provided in accordance with various state and local pay transparency laws.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with applicable law.