Systems Engineer UCCE and UCM

Posted 20 Days Ago
Be an Early Applicant
Hiring Remotely in Plano, TX
Remote
Entry level
Information Technology
The Role
The Systems Engineer will deliver Cisco Collaboration technical services, focusing on design, implementation, and management of Unified Cisco Contact Center Enterprise solutions. Responsibilities include troubleshooting, upgrading software, and collaborating with stakeholders to develop optimized solutions for large enterprises and service providers.
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Company Description

We at IBA InfoTech find the Hidden Talent across the globe. We connect caliber candidates with leading companies in contract, contract-to-hire and direct-hire positions in various industries - Oil & Gas, Energy, Telecommunications, Transportation, Business & Finance, Retail, Hospitality and Insurance.

Job Description

Role: Systems Engineer UCCE and UCM
Location: Remote Work
Emp Type: Contract (C2C/W2)
Interview: Phone/Skype

§ Responsible for delivering Cisco Collaboration technical services in area of Solutions, which includes Advocacy, Planning, Design, Implementation, Release Management, Security patch management, Capacity Management, High Availability and Optimization services, to large Enterprise and Service Provider customers/ partners via cloud services.
§ Assists in the design, integration, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the Unified Cisco Contact Center Enterprise (UCCE) Solution.
§ Plan platform infrastructure and software upgrades in accordance with Lifecycle Management goals.
§ Leverages consultative approaches in building relationships with SMEs, both internal and external, to develop solutions.
§ Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems; may be required to work off hours to support issue resolution and system upgrades
§ Keep up-to-date on relevant competitive solutions, products and services.
Identify design requirements and recommendations for capacity, technical prevalence and future direction

§ Designing, Managing Cisco Unified Contact Center Enterprise technologies ( UCCE ), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.
§ Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon
§ Must have hands on experience in VXML gateways, VVBs, SIP proxy.
§ Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM),Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky.
§ Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.
§ Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management
§ Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Top Skills

Cisco Collaboration
Cisco Customer Voice Portal
Cisco Finesse
Cisco Ip/Ivr
Cisco Presence
Cisco Unified Communications Manager
Cisco Unity Connection
The Company
HQ: Las Vegas, NV
57 Employees
On-site Workplace
Year Founded: 2014

What We Do

IBA InfoTech Inc. finds the Hidden Talent across the globe. We connect caliber candidates with leading companies in contract, contract-to-hire and direct-hire positions in various industries. we also deal with web development, Digital Marketing and career counseling.

Our aim at IBA InfoTech is to make you better at what you do. So, we offer the most trusted platform through which we give skilled candidates to organizations for various vacancies. And we provide the best job opportunities in leading companies to people with specialized educational qualifications.

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