Systems Engineer - Employee Experience Platforms

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Design, implement, evolve, and support enterprise employee experience platforms with a primary focus on ServiceNow and related digital workplace technologies. Partner closely with business and technology teams to translate business requirements into scalable technical solutions that simplify how employees access services, information, and support.
This role combines platform engineering, solution design, technical leadership, and delivery execution to drive adoption, stability, and continuous improvement of employee-facing technology solutions. Success requires strong technical expertise, platform strategy, systems thinking, and the ability to influence stakeholders and lead complex initiatives from concept through implementation.

Why This Role Matters
This role sits at the intersection of technology engineering, employee experience, and business transformation.
As the organization modernizes how employees interact with services and support, this engineer will:

• Design and deliver intuitive, scalable employee experience solutions.
• Drive technical excellence and adoption of strategic platforms such as ServiceNow.
• Lead implementation of solutions that improve productivity, efficiency, and user satisfaction.
• Influence how AI, automation, and emerging technologies enhance the employee experience.
• Partner with business and technology leaders to turn strategic objectives into reliable, measurable outcomes.
• Ensure critical employee experience platforms remain secure, stable, scalable, and aligned with business needs.

**This is an opportunity to make a visible and lasting impact by engineering the technology experiences employees depend on every day while helping shape the future of the digital workplace.**

Key Responsibilities

Platform Engineering & Solution Design

• Design, configure, implement, and support enterprise employee experience platforms and related technology solutions.
• Analyze business requirements and translate them into scalable, maintainable technical architectures and system designs.
• Lead solution design and technical implementation efforts for ServiceNow and employee experience capabilities.
• Identify opportunities to enhance usability, automation, performance, and operational efficiency through platform enhancements and emerging technologies, including AI.
• Ensure solutions align with enterprise architecture, security, governance, and operational standards.

Technical Delivery & Implementation

• Lead technical delivery of complex, cross-functional initiatives, including ServiceNow platform enhancements and AI capabilities.
• Partner with product owners, architects, developers, and business teams to manage requirements, solution design, testing, deployment, and support activities.
• Drive implementation of new functionality while balancing technical quality, risk management, and business outcomes.
• Participate in all phases of the Systems Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and production support.

Platform Operations & Continuous Improvement

• Monitor platform health, reliability, and performance to ensure a high-quality user experience.
• Troubleshoot complex production issues, perform root cause analysis, and implement sustainable solutions.
• Develop and execute continuous improvement strategies to increase platform adoption, efficiency, stability, and business value.
• Support platform upgrades, new releases, integrations, and ongoing optimization efforts.

Business & Stakeholder Partnership

• Partner with business and technology leaders to understand strategic priorities and evolving employee needs.
• Act as a technical advisor on platform capabilities, roadmap planning, and solution alternatives.
• Build strong relationships across HR, Corporate Functions, Experience Teams, and Technology organizations to ensure successful solution delivery.
• Communicate technical concepts and recommendations clearly to both technical and non-technical audiences.

Governance, Metrics & Innovation

• Establish and monitor metrics related to platform performance, adoption, quality, and business outcomes.
• Ensure compliance with enterprise governance, security, risk, and operational requirements.
• Evaluate emerging technologies and platform capabilities to drive innovation and enhance employee experience.
• Contribute to technology standards, best practices, and engineering excellence across the organization.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
• 5+ years of experience designing, implementing, and supporting enterprise technology platforms and solutions.
• Hands-on experience designing, configuring, implementing, and supporting ServiceNow solutions, including workflows, journeys, portals, integrations, and employee experience capabilities.
• Experience translating business requirements into scalable technical solutions and system designs.
• Strong understanding of systems architecture, application development methodologies, integrations, and enterprise technology ecosystems.
• Experience leading technical delivery efforts across multiple stakeholders and business functions.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent written, verbal, and presentation skills.
• Ability to operate effectively in fast-paced, evolving environments while managing multiple priorities. #LI_DNI

Preferred Qualifications

• Experience supporting HR, Employee Experience, Corporate Function technology solutions.
• Exposure to AI-enabled capabilities, virtual agents, automation, analytics, or workflow technologies.
• Experience with user experience, service design, or employee experience transformation initiatives.
• Experience with platform modernization, digital workplace technologies, and enterprise-scale implementations.
• ServiceNow certifications (CSA, CIS-HRSD, CIS-CSM, or similar) or related technical certifications.

Visa Sponsorship
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.
 

Base Pay Salary

The estimated base salary for this role is $114,500 - $157,000 a year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full timeExemptTechnologyTECH Technology

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.