TriTech Enterprise Systems, Inc. (TriTech) is seeking a "Senior Systems Analyst (Operations) to provide support of a Maryland State contract. This candidate will provide services related to the efficient operation of Health Benefit Exchange (HBX) and other ancillary systems.
The Maryland Health Benefit Exchange (MHBE), an independent unit of state government, provides accessible, affordable health coverage to Marylanders. MHBE administers Maryland Health Connection (MHC), the state’s health insurance marketplace. Through MHC, Maryland residents explore health insurance plans, compare rates, and determine their eligibility for advanced premium tax credits (APTC), cost-sharing reductions (CSR), and public assistance programs such as Medicaid and the Maryland Children’s Health Insurance Program (MCHP).
Duties / Responsibilities:
- Install, configure, and manage Informatica Power Center. Assess the impact of upgrading Informatica and all its components (Informatica PowerCenter mappings, workflows, jobs, and other ETL processes).
- Identify and troubleshoot system outages, installation issues, and application code errors running Java applications in AWS.
- Generate and install security certificates and PGP keys.
- Work with the Control-M tool or equivalent to create and schedule batches and to create calendars and daily schedules for critical batches.
- Restore Informatica Power Center services and manage users and governance controls.
- Configure, maintain, and troubleshoot Redhat Jboss, Fuse, Apache, and Tomcat HTTP servers.
- Perform system troubleshooting by reading and deciphering app logs and system logs from Splunk.
- Configure, deploy, verify, and troubleshoot SSL certificates.
- Read/understand/improve scripts related to the application, batches, and/or web services.
- Identify installation issues and application code errors running in JBoss/ Tomcat/ Informatica/ Control M.
- Provide options, recommendations, and additional actions related to resolving issues, mitigating risks, and resolving escalated items.
- Work with the configuration management tool Jenkins to automate tasks such as code check-in and software build.
- Manage, monitor, and configure the Splunk application monitoring tool.
- Support releases and adherence to change control standards.
- Perform scheduled maintenance activities such as patching, performance tuning, and backups.
- Execute daily batch scripts, days, evenings, weekends, and holidays as required.
- Perform capacity planning and scalability planning.
- Work with JIRA Service Desk to manage Incidents and Change Processes.
- Availability to work in a rotation shift mode.
- Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies.
- Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.
- A minimum of three (3) years performing day-to-day Informatica PowerCenter operations, functions, administration, or troubleshooting tasks.
- A minimum of three (3) years of experience as a Batch Operator using Control-M or equivalent.
- A minimum of two (2) years of experience working in a PostgreSQL DB or equivalent environment.
- Experience working in the health insurance marketplace, healthcare, or health and human services domains.
- Demonstrable analytical experience and ability to work in a complex system environment.
- Demonstrable experience with application and batch integration.
- Familiarity with databases and SQL functions.
- Ability to troubleshoot system issues by collaborating with a team of system operations professionals.
- Ability to work in a multidisciplinary team and effectively communicate with different functions.
- A minimum of five (5) years of experience supporting the day-to-day operations functions of a complex enterprise system.
- A minimum of five (5) years of experience as a Batch Operator or equivalent, supporting day-to-day configurations and operations of various batch jobs in a complex enterprise system.
- A minimum of three (3) years of experience in identifying and troubleshooting system outages, installation issues, and application code running JBoss/Tomcat applications in AWS.
- Experience demonstrating critical thinking, providing options, recommendations, and additional actions relating to resolving issues, mitigating risks, and resolving escalated items in supporting a large or complex infrastructure/systems.
- Experience with operating, configuring, and troubleshooting Control-M or equivalent batch applications.
- Experience managing web-based systems hosted on the AWS platform.
- Working knowledge of Electronic Data Interchange (EDI) operations.
- Understand Java runtime environment concepts such as heap memory, thread dumps, garbage collection, etc.
- Experience working with the Project Management Office (PMO) processes, policies, and procedures
Top Skills
What We Do
TriTech Enterprise Systems, Inc., is an Information Technology (IT) Consulting company committed to increasing the competitive advantage of our clients by providing cutting edge solutions through innovation, research and the application of emerging technologies.
Consulting Services
TriTech provides consulting services to both large and small clients in the federal, state and local arenas. We provide detailed solutions in: Website Design, Online Store, Online Marketing, Search Engine Optimization (SEO), Selling Globally Online, Online Assessment
Program and Project Management
TriTech works closely with your team to initiate, plan, control, execute, and close out a major program, from developing a major new technology, installing a state-of-the-art system, reengineering an enterprise, or implementing new processes and tools to improve quality, cost, or delivery performance.
Network Infrastructure
Our experienced technical consultants design, implement and maintain your LAN and WAN. We provide upgrades, configuration, administration, service desk services and computer repair. We can assist your organization in designing an existing network or a completely new network both for today's needs and tomorrow's technology.
Data Management
TriTech can provide a database solution designed to enhance your efforts to support customers. We have extensive experience in developing and maintaining database systems.
System Integration and Testing
TriTech consultants will provide requirements analysis, systems analysis, systems architecture design and development, architecture implementation, test plans and testing, deployment and maintenance for your new or existing IT system.
Information Assurance
TriTech provides leading edge information assurance and systems security solutions. Our specialists will work closely with you to evaluate the security posture of your IT resources and recommend solutions in line with your business needs.
