Systems Analyst I

DRH Information Technology supports both clinical and financial systems and the technical architecture of DRH Health. Systems Analysts support their assigned functional area(s) within DRH Health, ensuring the area(s) are fully supported in their day-to-day operations. This role supports all clinical and/or business applications deployed within their respective functional area(s).

The Systems Analyst assists with defining needs, benefits, and technical strategy; research and development; technical analysis, prototyping, and design; implementation, evaluation, and modification of automated systems; support of team members in executing, testing, and implementing solutions.

RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Defines needs, benefits, and technical strategies for assigned area(s).
• Performs research and development and technical analysis and design.
• Tests, integrates, and implements solutions including interface knowledge.
• Interacts with end-users to assist in problem definition and system management. Analyzes and solves problems or forwards to appropriate next level of support.
• Ensures reliability and accuracy of service monitoring tools and integrations.
• Performs proactive analysis to identify potential problems and recommends performance enhancements.
• Coordinates and conducts education and/or end-user training to assure systems are utilized as designed.
• Develops end-user documentation and/or a permanent reference for clear, concise information. Maintains accurate and up-to-date documentation.
• Provides requirements and recommendations for service-level monitoring best practices and assists in the implementation of monitoring tools.
• Works closely with other IT team members to understand infrastructure, network, and applications behind the services being monitored.
• Researches and evaluates new and updated products, features, and capabilities in monitoring tools to ensure continual service improvement. Assists with new system selection, implementation, testing, and training.
• Implements and enforces all cyber security policies and procedures.
• Complies with all HIPAA standards.
• Participates in the IT on call rotation, and is also willing to answer questions when not on call.
• Regular attendance and punctuality for scheduled shifts.
• Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
• Utilization of assistive devices for lifting is mandatory.
• Must adhere to safety protocols at all times.
• Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.
• Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Performs other related duties as assigned.

Minimum Qualifications: Skill in defining technical needs, benefits, and strategy. Skill in performing research and development, technical analysis, prototyping, and design. Ability to implement, evaluate, and modify systems and support team members in executing, testing, and rolling-out solutions. Ability to become a technical subject matter expert in assigned functional area(s). Moderate or advanced computer skills with information technology associated with the position. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position. Ability to use analysis and critical thinking in order to assess processes and recommend effective solutions. Strong analytical, critical thinking, and communication skills. Experience working well independently and, in a team, setting. Excellent problem solving and relationship building.

Education and/or Experience: Bachelor’s degree in a field related to computer or information science. Significant years of direct work experience may be considered in lieu of degree. Three (3) years of recent experience implementing and supporting a major clinical information system or three (3) years of clinical application support and demonstrated training experience preferred. Meditech and EMR experience preferred. Experience supporting specialty areas preferred. Technical implementation/project management training or experience preferred.

Excellent written, verbal, and interpersonal communication skills; Ability to remain flexible to quickly adapt to urgent situations. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.

Certifications, Licenses, Registrations: CompTia Network +, CompTia Security+, and Cisco CCNA certification preferred. A current valid driver’s license and automobile liability insurance must be maintained.

Safety-Sensitive Position - This is a Safety-Sensitive Position as defined by Oklahoma law.  As such, please be advised that applicants for this position cannot test positive in pre-employment drug tests (or any drug tests administered after employment begins) for the presence of Tetrahydrocannabinol (THC), a psychoactive component of cannabis.  This is true even if the applicant is in possession of a valid medical marijuana card that otherwise allows the license-holder to legally use and consume medical marijuana. Team Members in Safety-Sensitive positions are not permitted to test positive for the presence of THC in any pre-employment drug test, or any other drug test administered after employment begins.  This information is provided to applicants as a resource to the application process.  This is not a request for any applicant to disclose personal medical information during the application process. If you have any questions about the information in this disclaimer please direct these questions to a member of Human Resources.

This position requires respirator and fit testing. Required testing will be performed on all team members at risk for exposure to airborne infectious diseases, droplet producing procedures, or any caustic chemicals.

As a condition of employment, vaccinations are required per DRH Policy.  Medical and Religious Exemptions are available upon request.