Systems Administrator

Job Description – Systems Administrator (mid-level) 

Location: Montréal, QC or Philadelphia, PA 
Department: IT 
Reports to: IT Infrastructure Manager 
Works under the guidance of: Lead Systems Administrator / Architect 
Position Type: Full-Time 

Schedule: Monday–Friday during regular business hours, with the ability to perform administrative duties and maintenance outside business hours as required.  #LI-Hybrid

Role Summary 

The mid-level Systems Administrator is responsible for the administration, maintenance, and operational support of the organization’s Windows, Active Directory, and Azure environments. This role provides L2/L3 escalation within the Infrastructure and Security team and works under the guidance of the Lead SysAdmin/Architect to ensure stable, secure, and reliable infrastructure operations across North America. The ideal candidate brings strong systems administration experience with solid Azure skills and good networking fundamentals. 

Key Responsibilities 

• Administer and maintain Windows Server, Active Directory, DNS, and DHCP. 

• Perform daily operational tasks in Azure/Entra, including VM management, VNet/NSG configuration, storage, monitoring, and backups. 

• Support and troubleshoot issues involving Azure hybrid identity (Entra Connect). 

• Provide L2/L3 escalation for systems-related incidents and service requests. 

• Monitor system health, performance, and capacity; apply patches and updates. 

• Perform backup/restore operations and ensure recovery readiness. 

• Conduct log analysis and root-cause troubleshooting using Azure Monitor, Log Analytics, and OS-level logs. 

• Collaborate with other SysAdmins, network, security, web/application, and SQL teams. 

• Support infrastructure-related components of business applications and peripheral systems (e.g., integrations, printers, and warehouse/RF devices). 

• Follow standards and direction set by the Lead SysAdmin/Architect. 

• Document system configurations, procedures, and troubleshooting steps. 

Required Skills & Experience 

• 3–6 years of hands‑on experience in a Systems Administrator role, including at least 3 years working with Microsoft Azure in an operational capacity 

• Strong experience with Windows Server and Active Directory administration (users, groups, OUs, GPO basics, DNS/DHCP). 

• Solid understanding of networking fundamentals (IP addressing, subnets, routing basics, firewall concepts, DNS). 

• Operational experience with Microsoft Azure, including:  

• Virtual Machines 

• VNets, NSGs, routing basics 

• Azure Backup 

• Azure Monitor and basic Log Analytics 

• Hybrid identity components (Entra Connect) 

• Microsoft 365 administration (Exchange Online, SharePoint, Teams). 

• Experience supporting enterprise or mid-sized environments (1000–5000 users preferred). 

• Strong troubleshooting and analytical abilities, especially log-driven debugging. 

• Basic PowerShell scripting for administration tasks. 

• Ability to handle L2/L3 support independently while collaborating with senior team members. 

Nice-to-Have Qualifications 

• Experience with Linux or Unix appliances (bonus only). 

• Familiarity with Cloudflare concepts (DNS, WAF). 

• Basic understanding of SQL connectivity troubleshooting. 

• Experience working in ITIL-driven or structured operational environments. 

Competencies 

• Strong problem-solving and analytical thinking 

• Effective collaboration and communication 

• Adaptability and willingness to learn 

• Attention to detail and adherence to standards 

• Ability to manage multiple tasks in a dynamic environment