IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.
Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.
Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.
Immediate Supervisor: IT Manager - US
Description
IPG Photonics is seeking a highly motivated and experienced individual to join our expanding IT team and work in a growing, dynamic, high-tech manufacturing company. As a Systems Administrator, you will help develop, maintain, and secure our global infrastructure. The ideal candidate is a flexible, driven, diligent worker that can analyze the environment both as a whole and in detail to provide necessary business systems and services to the organization that meet business objective and SLAs.
ResponsibilitiesStrategy & Planning
- Create and maintain system configuration, and troubleshooting documentation as needed
- Review all policies and procedures and ensure they are being adhered to
- Proactively troubleshoot and test application performance for potential bottlenecks and identify areas for continual improvement
Operational Management
- Provide 2nd & 3rd level IT support and participate in the scheduled on-call rotation
- Lead vulnerably mitigation and scheduled system patching cycles
- Actively claim, triage, and resolve IT tickets and contribute to the teams overall SLA matrixes
- Configure, install, hardware upgrade and review infrastructure systems to ensure their smooth and reliable operation for fulfilling business objectives and processes
- Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices as needed
- Participate in outage/incident bridge calls as needed
- Hands on administrating infrastructure services including but not limited to Microsoft Active Directory and Entra ID, Azure, Server Deployment, Citrix, Microsoft 365, Nutanix, VMware, Veeam Backup, Nutanix, Microsoft Intune, MFA and any other duties assigned by the manager.
- Administer Azure and AWS, including license management, platform deployment and connectivity
- Assists with maintaining and administration of spam filter systems.
- Monitors and analyzes infrastructure systems and business applications for advanced notification of potential issues and identify and recommend proactive resolutions
- Ensures infrastructure systems and applications are compliant to meet the highest levels of security and data integrity
- Coordinate with vendors and other IT personnel for problem resolution
- Perform installation and migration of systems and services at branch locations
Project Management
- Follow assigned project tasks and commit to timelines
- Provide weekly status update on all assigned projects tasks
- Recognize roadblocks and work to resolve them before they impact schedules
- 3+ years of experience in infrastructure support roles
- 3+ years hands-on experience working with Microsoft Azure or equivalent, Active Directory, Group Policies, DNS, DHCP, LDAP, Windows, and Linux operating systems, Veeam, Microsoft Exchange, Nutanix, VMWare and Monitoring Tools.
- SSL Certificates and Certificate Authorities
- Ability to work independently as well as in a team environment
- Demonstrate a strong understanding of ITIL best practices and experience with an ITSM tool
- Excellent hardware and software troubleshooting experience
- Strong interpersonal, written, and oral communication skills
- Self-motivated and directed, with keen attention to detail
- Proven analytical and problem-solving abilities
- Strong customer service orientation. Ability to verbally communicate complex concepts and address sensitive situations, resolve conflicts, negotiate, motivate, and persuade others
- Experience working in a team-oriented, collaborative environment
- Migration from on-premises Exchange to Office 365
- Experience with SSO, specifically Entra ID and Microsoft SSO
- Experience with PowerShell scripting
- Knowledge of networking configurations, installation, and maintenance
- Merger and Acquisition experience
Education & Certification
- BS degree in Computer Science, Engineering a related subject or equivalent experience
- ITIL, Microsoft, VMWare, Nutanix, Cloud Certifications are a plus
MA: $74,956 - $99,316
Skills Required
- Provide 2nd and 3rd level IT support and participate in scheduled on-call rotation
- Hands-on administration of Microsoft Active Directory and Entra ID (AD/Entra)
- Administration experience with Microsoft Azure and AWS (cloud platform deployment and connectivity)
- Administration experience with Microsoft 365, Microsoft Exchange, and migration from on-premises Exchange to Office 365
- Experience with virtualization and infrastructure platforms: VMware and Nutanix
- Experience with Veeam Backup and spam filter systems
- Experience with Citrix, Microsoft Intune, MFA, SSO (Entra ID/Microsoft SSO)
- 3+ years of experience in infrastructure support roles
- Experience with DNS, DHCP, LDAP, Group Policy, Windows and Linux operating systems, and networking configurations
- Experience with PowerShell scripting
- Knowledge of SSL certificates and certificate authorities
- BS degree in Computer Science, Engineering, or related field, or equivalent experience
- Understanding of ITIL best practices and experience with an ITSM tool
- Merger and acquisition experience
- Strong hardware and software troubleshooting, communication, and customer service skills
IPG Photonics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IPG Photonics and has not been reviewed or approved by IPG Photonics.
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Equity Value & Accessibility — An Employee Stock Purchase Plan offers a 15% discount with a lookback feature and is available in the U.S. and Germany. This broad-based equity program is consistently highlighted as a standout component of total rewards.
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Leave & Time Off Breadth — PTO typically starts around three weeks with growth over tenure, alongside roughly 10–12 paid holidays and noted carryover options. Time-off policies are often viewed as a strong part of the package.
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Strong & Reliable Incentives — Annual bonuses are emphasized as a meaningful part of total compensation. Company materials and role descriptions explicitly include bonuses as part of the offering.
IPG Photonics Insights
What We Do
IPG Photonics is the world leader in fiber laser technology, offering solutions for applications across a wide array of industries. Headquartered in Marlborough, USA, the company has developed a robust, vertically integrated supply chain, developing key technology components in-house, thus enabling the most reliable, powerful, and efficient laser solutions. With over 30 locations across the globe, we are committed to developing innovative products that provide reliable, cost-effective solutions for our customers’ needs.
