At Two Six Technologies, we build, deploy, and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, we push the boundaries of what’s possible to empower our team and support our customers in building a safer global future.
Overview of Opportunity
At Two Six Technologies we are driven by innovation. We deliver technological superiority for our nation, allies, and partners by providing products and expertise to solve complex challenges across a vast area of expertise. Our team works in concert to research, design, prototype, build, and refine revolutionary technology that pushes the boundaries of what’s possible. You will have the opportunity to collaborate with scientists, developers, and engineers at the forefront of their field who value creativity, curiosity, and innovation.
We are currently seeking a hardworking Customer Support Specialist for our Herndon VA location. This individual will aid customers with program installation, connection issues and application troubleshooting. You would be part of an overall support team that will be providing critical customer support. The ideal candidate must be able to handle complex tickets and can communicate effectively with the various stakeholders to include the technical teams, customer and end users.
What you will do
- Answer phones and work with customers on application issues
- Provide phone based and computer-based instruction to users
- Look through help documentation in order to find previous issues and resolutions
- Update issue tracking system
- Work with developer on potential troubleshooting methods as new issues arise
- Core support hours of 6:00am to 6:00pm across the team
Nice to haves:
- Ability to troubleshoot more technical issues to include installation, application access and usage issues
Security Clearance:
- Active TS/SCI w. Poly Clearance
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Two Six Technologies is committed to providing competitive and comprehensive compensation packages that reflect the value we place on our employees and their contributions. We believe in rewarding skills, experience, and performance. Our offerings include but are not limited to, medical, dental, and vision insurance, life and disability insurance, retirement benefits, paid leave, tuition assistance and professional development.
The projected salary range listed for this position is annualized. This is a general guideline and not a guarantee of salary. Salary is one component of our total compensation package and the specific salary offered is determined by various factors, including, but not limited to education, experience, knowledge, skills, geographic location, as well as contract specific affordability and organizational requirements.
Looking for other great opportunities? Check out Two Six Technologies Opportunities for all our Company’s current openings!
Ready to make the first move towards growing your career? If so, check out the Two Six Technologies Candidate Journey! This will give you step-by-step directions on applying, what to expect during the application process, information about our rich benefits and perks along with our most frequently asked questions. If you are undecided and would like to learn more about us and how we are contributing to essential missions, check out our Two Six Technologies News page! We share information about the tech world around us and how we are making an impact! Still have questions, no worries! You can reach us at Contact Two Six Technologies. We are happy to connect and cover the information needed to assist you in reaching your next career milestone.
Two Six Technologies is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices based on race (including traits historically associated with race, such as hair texture, hair type and protective hair styles (e.g., braids, twists, locs and twists)), color, religion, national origin, sex (including pregnancy, childbirth or related medical conditions and lactation), sexual orientation, gender identity or expression, age (40 and over), marital status, disability, genetic information, and protected veteran status or any other characteristic protected by applicable federal, state, or local law.
If you are an individual with a disability and would like to request reasonable workplace accommodation for any part of our employment process, please send an email to [email protected]. Information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.
Additionally, please be advised that this business uses E-Verify in its hiring practices.
By submitting the following application, I hereby certify that to the best of my knowledge, the information provided is true and accurate.
Skills Required
- Active TS/SCI with Poly Clearance
What We Do
Two Six Technologies provides cybersecurity and advanced technology solutions that support missions critical to U.S. national security. Our expertise includes R&D, innovation, productization and implementation in the technology fields of cyber, data science, mobile, microelectronics and information operations. We offer a family of operationally deployed products including Pulse, IKE™, SIGMA™, 8Wire™ and others. Major customers include DARPA, Department of State, U.S. Cyber Command, Department of Homeland Security and the broader Department of Defense and Intelligence Community. Two Six Technologies is a high-growth business with over 285 employees currently, and a global operational footprint that includes a technical presence in more than 40 countries, coupled with native proficiency in more than 20 languages.
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