About the Opportunity:

This position is responsible for installing new software releases and system upgrades, evaluating and installing patches, and resolving software related problems. Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity. Instrumental team member responsible for platform stability, reliability, and uptime.

This is a hybrid opportunity in our New York office.

What your contributions will be:

• Perform analysis of system needs; contribute, coordinate, and facilitate the design, architecture, integration, and installation of products and services
• Establish procedures for management of system users, user environments, directories, and securities for each division based on environmental needs
• Perform system troubleshooting to isolate and diagnose problems
• Coordinate installation of hardware and software
• Monitor and maintain system stability
• Prepare and maintain documentation of system configurations
• Test, evaluate, configure, and install products
• Maintain organization backup and restoration of products and procedures
• Maintain user access and permission structure
• Manage and maintain operating systems, servers, enterprise storages, network, database, security systems, telecom equipment and servers, personal computers, laptops, mobile devices and other related technology devices, licenses and relationships
• Develop, implement and manage tools for automation of systems administration tasks

What you will bring to the team:

• Possess a strong aptitude towards innovative systems development
• Strong interpersonal skills
• Must be able to work flexible hours on-site and remote
• Must be able to work in a complex, dynamic team environment with minimal supervision and possess good organizational skills
• Ability to communicate with individuals at all levels of company and with various business contacts outside of the company in an articulate, professional manner
• Ability to organize, prioritize, and handle multiple assignments in day-to-day support and in strategic driven project assignment

What you will need for success:

• Knowledge of database, software and other languages, system design software, and development software and environments
• Good working knowledge of most of the following;
  • Windows Server
  • Windows 10 & 11
  • Active Directory/Azure Active Directory
  • O365, (All areas, including SharePoint, Exchange, Intune & Teams)
  • Atlassian Suite
  • Networking technologies (TCP/IP, DNS, SMTP, VLANs, Wireless)
  • Scripting (PowerShell)
  • Virtualization (VMWare & Azure)
  • Call center management
  • VOIP technologies
  • Mac support is beneficial
• Bachelor's degree in Computer Science, MIS or related Engineering discipline with at least 2 years of relevant work experience resulting in expertise in the following;
  • Vendors: Microsoft, Atlassian, Fortinet, Cisco, VMWare, Lenovo, Dell
  • Technologies: Azure, Office 365 Suite, Single Sign On, TCP/IP, Switched Networking, Virtualization, Cloud Computing, Helpdesk and Ticket Management, Automation Scripting
  • AD Migration, Network Security Principles
    • Or
    • Applicable technology certifications or relevant experience in virtualization, storage, network, systems administration or security with at least 3 years of relevant work experience