Systems Administrator

Guatemala-based candidates with valid work authorization only.

Position Summary

We are looking for a Systems Administrator to join our Infrastructure team and support highly available, business-critical environments.

This role has a strong focus on F5 BIG-IP application delivery and Imperva Web Application Firewall (WAF), along with hands-on administration and support of Microsoft Windows Server and VMware vSphere environments.

The ideal candidate is a strong troubleshooter who can understand the complete application-delivery path, identify where issues are occurring, and collaborate effectively with Infrastructure, Network, Security, Database, and Application teams.

Key Responsibilities

• Administer and troubleshoot F5 BIG-IP/LTM, including virtual servers, pools, health monitors, profiles, persistence, iRules, SSL/TLS, and certificates.
• Administer and support Imperva WAF, including application onboarding, security policies, troubleshooting blocked requests and false positives, and policy tuning.
• Troubleshoot application traffic across DNS, WAF, firewalls, load balancers, web/application servers, and backend services.
• Administer and troubleshoot Microsoft Windows Server, including Active Directory-integrated environments, IIS, DNS, certificates, services, and permissions.
• Windows Server Administration, support VMware vSphere, vCenter, ESXi, HA, DRS, vMotion, virtual machines, and clusters.
• Support production incidents, root-cause analysis, vulnerability remediation, patching, upgrades, and infrastructure changes.
• Participate in disaster recovery, failover testing, infrastructure monitoring, and capacity management.
• Create and maintain technical documentation, diagrams, runbooks, and recovery procedures.
• Collaborate with Security, Network, Application, and Database teams to resolve complex infrastructure and application-delivery issues.
• Participate in an on-call rotation as required.

Required Qualifications

• 3–5+ years of Systems Administration or Infrastructure Engineering experience. F5 and Imperva responsibilities make application delivery, web security, certificates, DNS/network troubleshooting, and escalation skills important parts of the role.
• Hands-on experience administering and troubleshooting F5 BIG-IP/LTM.
• Experience with Imperva WAF or comparable enterprise Web Application Firewall technologies.
• Strong Microsoft Windows Server administration experience.
• Experience administering VMware vSphere environments.
• Strong understanding of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, certificates, and load balancing, network protocols and connectivity
• Experience troubleshooting multi-tier enterprise applications. Disaster Recovery and Business continuity.
• Strong troubleshooting, documentation, communication, and ownership skills.
• Experience HIPAA, HITRUST, SOC 2, ISO 27001, or similar regulatory and security requirements is a plus.

Preferred Qualifications

• Experience with F5 iRules and Imperva Cloud WAF.
• Experience with Microsoft IIS and PowerShell.
• Experience with VMware HA, DRS, vMotion, and infrastructure lifecycle management.
• Experience with monitoring, vulnerability management, backup, and disaster-recovery technologies.
• Experience supporting highly available or regulated environments.
• F5, VMware, Microsoft, or security-related certifications are a plus.

Core Competencies

Technical Troubleshooting: Able to systematically isolate problems across network, security, application-delivery, virtualization, operating-system, and application layers.

Application Delivery: Understands how enterprise applications traverse DNS, WAF, firewalls, load balancers, web servers, and backend services.

Security Awareness: Understands the security implications of infrastructure changes and balances application availability with appropriate security controls.

Ownership: Takes responsibility for technical issues through resolution rather than simply transferring problems between teams.

Change Discipline: Plans, documents, tests, and validates production changes and maintains appropriate rollback procedures.

Communication: Clearly communicates technical issues, risks, outages, and recommendations to technical and non-technical stakeholders.

Continuous Improvement: Identifies opportunities to automate repetitive activities, eliminate recurring incidents, improve documentation, and increase infrastructure reliability.

You should be able to follow an application request end-to-end:

Client → Firewall → Imperva WAF → F5 → Web/Application Server → Backend Services

If you enjoy solving complex infrastructure problems, working across technologies, and supporting critical enterprise environments, we’d like to hear from you.