Description
HRCU is a community credit union providing top notch service to our members and making a difference to our communities. We believe in empowering our associates, providing an opportunity to thrive and make a career here at HRCU.
The System Administrator has overall responsibility for maintaining the networks, servers, operating systems, and communication links. Further, to manage the resources dedicated to supporting office automation, PCs and end-user equipment, network and systems security and database administration.
The Information Technology Team consists of a Director, Senior Data Analyst, Data Analyst, and Help Desk Technician. This position offers a hybrid work schedule of up to two remote days per week after training.
Some of the essential functions and responsibilities include:
- Responsible for prioritizing, categorizing, assigning, updating and resolving all IT help requests in accordance with HRCU's service standards.
- Responsible for network management, server management, data processing, cloud services, telecommunications, and other technology components.
- Manages Active Directory, Group Policy, DNS, DHCP, and other core IT technologies and protocols.
- Provides primary support for the company's network, mobile devices, peripheral equipment, and PC/LAN servers which includes planning, implementing, maintaining and troubleshooting network and system hardware and software. Responsible for patch management. Must monitor, troubleshoot, test, and approve/reject patches in accordance with HRCU's patch management procedures.
- Makes calls to IT vendors when necessary to escalate problems or coordinate service requests.
- Responsible for planning, implementing, maintaining and otherwise supporting the PC hardware and software products, wide area communications, database systems, network and systems security and access controls.
- Responsible for maintaining the security of HRCU's IT systems and data. Must adhere to industry best practices for information security.
- Responsible for monitoring network, server, and telecommunication performance.
- Oversees the maintenance of hardware and software at the company's disaster recovery site and provides technical support for disaster recovery testing.
- Responsible for monitoring, troubleshooting, maintaining, restoring, and testing backup systems.
- Assists with vendor management due diligence requirements, disaster recovery testing, and other IT compliance requirements.
Requirements
- 3 to 5 years of similar or related experience with information systems management, support, or related information systems work; OR equivalent combination of education and experience which demonstrates possession of required knowledge, skills, and abilities.
- Associate's Degree in Computer Science, IT, or a closely related field.
- Experience working in a highly regulated environment is a plus.
- Independent and self-motivation skills highly desired.
- Previous data processing experience including networks, PCs, data communications, mainframe, PC programming, Azure cloud services management, and virtualized machine management.
- Technical planning, project management, and coordination.
- Ability to discuss technical issues effectively with other data processing professionals as well as non-technical users.
- Demonstrated analytical and problem-solving skills
- Ability to work and travel independently, use general office equipment, and demonstrate strong individual initiative.
Compensation: Range $70,000 to $82,500 DOE
Applicant Instructions:
- Resume and cover letter required.
- No phone calls, please. Updates will be managed through the portal.
- Direct hire only.
What we offer:
HRCU recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Our best-in-class benefits include:
- Paid time off including Vacation, Sick, Personal, Birthday totaling 19 days annually
- 11 paid holidays
- Tuition Reimbursement
- Student loan repayment
- Banking and loan discounts
- Insurance – medical, dental, and vision with generous employer contribution
- Flex Spending Plans & Health Savings Account with employer funding
- Company paid Life Insurance, Short Term & Long Term Disability
- 401(k) retirement savings plan (with a match of up to 6%)
- Professional Development
Equal Opportunity Employer
A background check including references, prior employment, social security trace, credit report, and national/county/local criminal records.
HRCU is an Equal Opportunity Employer (EOE). We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
Skills Required
- 3 to 5 years of similar or related experience in information systems management, support, or related information systems work, or an equivalent combination of education and experience
- Associate's degree in Computer Science, Information Technology, or a closely related field
- Experience with networks, PCs, data communications, mainframe systems, PC programming, Azure cloud services management, and virtualized machine management
- Technical planning, project management, and coordination skills
- Ability to communicate technical issues effectively with technical professionals and non-technical users
- Demonstrated analytical and problem-solving skills
- Ability to work and travel independently, use general office equipment, and demonstrate individual initiative
- Experience working in a highly regulated environment
- Independent and self-motivation skills
What We Do
HRCU is a trusted credit union based in New Hampshire offering a wide range of financial products and services for personal and business clients, committed to community involvement. Their mission is to guide neighbors to make the most of their money, building brighter tomorrows.
