Who We Are
Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.
Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.
What We're Looking For
The Engineer II, IT Infrastructure Support serves as a foundational member of the IT operations team, providing day-to-day systems administration and technical support across the organization's infrastructure. This role is responsible for assisting in the maintenance, monitoring, and support of servers, networks, cloud services, and enterprise applications.
The ideal candidate possesses a solid foundational understanding of Windows Server, Linux, networking fundamentals, Microsoft 365 administration, and cloud platforms, coupled with a strong eagerness to learn and grow. They demonstrate a proactive attitude toward problem-solving, maintain attention to detail, and collaborate effectively with senior engineers and cross-functional teams.
In addition to operational support responsibilities, this role participates in project-based work through sprint planning and backlog initiatives, contributing to infrastructure maintenance, network operations, automation efforts, platform improvements, and continuous service enhancements under the guidance of senior team members.
Key Responsibilities:
Infrastructure & Network Support
- Administer and maintain Windows and Linux server environments
- Monitor system/network health and respond to alerts
- Support server provisioning, patching, backup, and disaster recovery
- Troubleshoot networking (TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs, wireless)
- Assist with cloud networking (VPC, subnets, route tables, gateways)
- Support hybrid connectivity between on-prem and cloud environments
Systems Administration
- Windows Server (2019+), Linux (Ubuntu, CentOS, RHEL)
- Active Directory, Group Policy, Microsoft 365 (Exchange, SharePoint, Teams)
- Virtualization (VMware/Hyper-V), AWS services (EC2, S3, IAM, CloudWatch)
- Manage user provisioning, access requests, and endpoint security
Customer Service & Documentation
- Provide professional, responsive support to internal users
- Maintain thorough ticket documentation and knowledge base articles
- Document system configurations, network diagrams, and change records
Project & Continuous Improvement
- Participate in Agile sprint planning and backlog activities
- Contribute to automation and process improvement efforts
Required Qualifications:
- 2+ years in systems administration, networking, or related role
- Knowledge of Windows Server, Linux, Active Directory, DNS, DHCP, Group Policy
- Solid networking fundamentals (TCP/IP, subnetting, routing, VLANs, firewalls)
- Foundational cloud systems and networking knowledge
- Familiarity with Microsoft 365
- Strong communication, attention to detail, and customer service mindset
- Physical requirement: Ability to lift a minimum of 50 lbs.
Preferred Qualifications:
- AWS, CompTIA Network+/Security+, CCNA, or Microsoft certifications
- Experience with IaC (Terraform/CloudFormation), scripting (PowerShell/Bash/Python)
- Familiarity with virtualization, backup solutions, and ITIL frameworks
- Experience in regulated financial services environments
- Experience with supporting Connect Direct or MQ systems
Success Metrics:
- High customer satisfaction and quality ticket documentation
- Root cause identification and reduction of recurring issues
- Sprint commitments met without impacting operations
- Knowledge sharing that improves team efficiency
#LI-AC1 #LI-Hybrid #LI-Onsite
Salary Range: $80,000.00 - $110,000.00
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.
Skills Required
- 2+ years in systems administration, networking, or related role
- Knowledge of Windows Server, Linux, Active Directory, DNS, DHCP, Group Policy
- Solid networking fundamentals (TCP/IP, subnetting, routing, VLANs, firewalls)
- Foundational cloud systems and networking knowledge
- Familiarity with Microsoft 365 (Exchange, SharePoint, Teams)
- Strong communication, attention to detail, and customer service mindset
- Ability to lift a minimum of 50 lbs.
- AWS, CompTIA Network+/Security+, CCNA, or Microsoft certifications
- Experience with IaC (Terraform/CloudFormation) and scripting (PowerShell/Bash/Python)
- Familiarity with virtualization, backup solutions, and ITIL frameworks
- Experience in regulated financial services environments
- Experience supporting Connect Direct or MQ systems
Cross River Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cross River and has not been reviewed or approved by Cross River.
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Healthcare Strength — Company materials state it pays 100% of premiums for medical, dental, and vision for eligible employees and their families, and covers $100,000 life and $100,000 AD&D. Feedback often highlights this employer-paid coverage as a standout element of the package.
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Affordable Benefits — Fully covered health premiums reduce employee out-of-pocket premium costs and increase the perceived value of total compensation. Feedback suggests strong ratings for health, dental, and vision coverage.
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Wellbeing & Lifestyle Benefits — Hybrid flexibility (role/location dependent), wellness budgets in some regions, and HQ amenities like a gym, cafe, shuttle, haircuts, and dry cleaning are highlighted in company materials. Learning and development support, an employee development fund, and volunteer opportunities are also featured.
Cross River Insights
What We Do
Cross River provides technology infrastructure powering the future of financial services. Leveraging a proprietary real-time banking core, Cross River delivers innovative and scalable embedded payments, cards, lending, and crypto solutions to millions of consumers and businesses. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. Member FDIC.
