There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.
Job Summary:
The Systems Administrator I is responsible for the maintenance, support, and troubleshooting of information technology systems and networks used at the Bank. This position should be familiar in the areas of server and network administration, voice systems, as well as personal computer support. This position will work with end-users and the Technology team to address and resolve problems and questions and will exhibit superior customer service skills.
Primary Functions and/or Responsibilities:
- Configures, maintains and troubleshoots the information technology systems and networks for the Bank.
- Serves as an escalation point for tier 1 Service Desk staff by providing advanced technical guidance and solutions.
- Troubleshoot complex computer hardware, software, network issues, and resolve them in a timely manner.
- Ensures systems are thoroughly tested, configured and installed according to defined standards, practices, and regulatory requirements
- Monitors and supports bank systems and alerts management of any performance or security issues
- Creates and maintains configuration diagrams, installation scripts and documentation
- Provides superior customer service to all employees at multiple locations
- Performs other duties as assigned
Education and/or Experience:
- Two-year degree in Computer Science or equivalent preferred
- At least four years of experience working with information technology in a highly available environment
Specific Skills, Knowledge & Abilities:
- Knowledge of Windows server maintenance and troubleshooting required
- Knowledge of Exchange Server maintenance and troubleshooting required
- Knowledge of network and voice systems installation, configuration, maintenance, and troubleshooting required
- Specific Knowledge of Five9, Freshservice ticketing system, Docusign, Meraki, Certero is a plus.
- Knowledge of Banking/Financial Institution regulatory requirements is helpful
Hiring Salary Range
The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Base Salary Range: $60,000 - $70,000 plus annual bonus.
Benefits
- Group Health, Dental, and Vision Insurance
- Generous Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- 401(k) plan with lucrative company match
- Tuition assistance
- Company Paid Life Insurance
- Paid Parental Leave
- Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
- Team Member Banking - a suite of products and services with special benefits for employees
Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).
EQUAL OPPORTUNITY EMPLOYER
“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”
Skills Required
- At least four years of experience working with information technology in a highly available environment
- Knowledge of Windows Server maintenance and troubleshooting
- Knowledge of Exchange Server maintenance and troubleshooting
- Knowledge of network and voice systems installation, configuration, maintenance, and troubleshooting
- Two-year degree in Computer Science or equivalent
- Knowledge of Five9, Freshservice, DocuSign, Meraki, or Certero
- Knowledge of banking or financial institution regulatory requirements
What We Do
For more than 100 years, Bankers Trust has been a leading financial institution for commercial and consumer banking services. Headquartered in Des Moines, Iowa, Bankers Trust is the largest privately held financial institution in the state, and employs 565 people across the country. With offices in Ames and Cedar Rapids, Iowa; Omaha, Nebraska; Sioux Falls, South Dakota; and Phoenix, Arizona; Bankers Trust offers our customers outstanding service and innovative financial solutions, including a tremendous selection of products and services. Strong in leadership and integrity, Bankers Trust believes in contributing to the success of the communities we serve. We do that through a strong focus on inclusion, volunteerism and financial support. Each year, Bankers Trust invests more than $1 million into the community, and our employees volunteer more than 15,000 hours annually to non-profit organizations. This leadership has earned Bankers Trust numerous community awards and honors including Best Bank, Best Commercial Lender, Iowa's #1 SBA Lender, the 2017 Give Back Iowa Challenge Award, the Greater Des Moines Partnership’s Community Champion Award, the United Way Spirit of Central Iowa Award, the Outstanding Corporate Philanthropist Award, the Greater Des Moines Partnership Inclusion Award, and many others.
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