Systems Administrator (hybrid)

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

At Mitek, we believe that teams are stronger and more innovative when they have the range of opinions and perspectives that come from diversity. Very simply, we know that diversity is a foundational strength for our organization. A diverse workforce makes for stronger teams as a wider breadth of thinking and experience broadens the power of our collective mind. Building stronger teams is foundational to serving our customers comprehensively, innovating our products and solutions, and enabling more impactful decision-making across our business.

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

As a key member of our Global Information Technology & Security team, you will be responsible for regional implementation, maintenance and administration of Microsoft Windows and Apple MacIntosh server systems and desktops. 

What You’ll Do (Essential Responsibilities)

• Manage cloud/hybrid IT infrastructure (Azure, AWS, Nutanix/VMWare)
• Provide desktop support to regional staff for all office related software and hardware issues.
• Assist in planning, coordinating, and consulting with vendors and clients for hardware/software purchases, product services and support.
• Implement, install, configure, monitor, troubleshoot, and evaluate existing and new Microsoft Windows, Linux and Apple operating systems, network and firewall devices, audio/video equipment, unified communications systems (Zoom, Slack) & office security systems.
• Integrate user workstations, including Mac workstations, with Microsoft Windows server operating systems and Active Directory and Azure.
• Confer with programmers, analysts, system administrators and users regarding current and prospective system changes and future needs.
• Perform system administration and project management for IT systems and infrastructure.
• Coordinate and manage IT audits (internal & external). Collect evidence and collaborate with other IT service owners on data requests.
• Assist in office moves, build outs and physical infrastructure maintenance.
• Assist efforts of colleagues who are involved in diagnostics and correcting system related failures and performing system management activities; helps determine logical solutions to complex system administration and application problems with administrators at other locations.
• Manage end-point security on compute devices. Monitor and respond to security incidents.

What You Need (Education/Licenses/Certifications, Experience, Knowledge, Technical Skills and Abilities)

• Bachelor or equivalent in computer science, management information systems, or a related field
• Knowledge, skills and abilities typically obtained through 5+ years of relevant experience (Microsoft Windows server, desktop and Macintosh operating systems, Active Directory, Group Policies and TCP/IP networking, cloud technologies) in a global team setting, or equivalent combination of education and experience.
• Experience in writing system documentation, system specifications/requirements, presentations, correspondence, studies, reports, and training materials. Demonstrated ability to properly develop and maintain accurate documentation.
• Expertise in diagnosing complex infrastructure issues across hybrid environments, including multi-site, cloud-based, and on-prem setups.
• Mac and Windows administrative capabilities alongside experience doing related system administrative duties such as account creation, permissions, and software maintenance.
• Ability to architect and provide security hardening to cloud infrastructure solutions.
• Previous experience with ticketing tools, such as ServiceNow.
• Ability to lead projects and work autonomously.
• Knowledge of regulatory and compliance standards such as SOC 2 and ISO 27001.
• Proficiency in scripting with PowerShell, Bash, or Python for system and cloud automation.
• Availability to come to our San Diego Office once or twice a week (on average) and travel up to 25% of time (domestic and international).

What Would be Nice (Preferred Skills & Experience)

• Experience with Virtualization / Hypervisor technology.
• Experience with cloud technologies (e.g. AWS/Azure) and cloud migrations.
• Experience in IAM/SSO solutions such as CyberArk/Okta.
• Microsoft Certified: Azure Administrator Associate or AWS Certified Solutions Architect Associate.
• Certified Information Systems Security Professional (CISSP) or CompTIA Security+.
• Microsoft Certified: Windows Server Hybrid Administrator Associate.
• Cisco Certified Network Associate (CCNA).
• ITIL Foundation Certification.

We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities. 

Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics 

Financial future: retirement/pension plan contributions, MTK stock plan participation

Income protection: life event & disability coverage 

Paid time off: generous annual leave, company holidays, volunteer time off 

Learning: e-learning license, tuition reimbursement, hackathons 

Home office setup allowance

Additional/optional benefits: pet insurance, identity theft protection, legal assistance 

We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!