The Role
Manage, configure, troubleshoot, and maintain client/server, storage, network, mobile, UNIX, and Windows systems. Provide Tier 1 and Tier 2 support, resolve escalated incidents, assist users, monitor system operations, optimize resource utilization, perform capacity planning, maintain system integrity, and support operating-system and network enhancements. The role also communicates system status and issue resolution to management and internal customers.
Summary Generated by Built In
Serving Maryland and the Greater Washington D.C. area, SageCor Solutions (SageCor) is a growing company bringing complete engineering services and true full lifecycle System Engineering services to areas requiring (or desiring) nationally-recognized expertise in high performance computing, large data analytics and cutting edge information technologies.
Active TS/SCI w/ Polygraph required.
Mandatory Experience:
1. Ten (10) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required.
2. Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.
3. DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher is required.
2. Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.
3. DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher is required.
Experience with Devops, AWS
Optional Skills:
1. Provide support for implementation, troubleshooting and maintenance of IT systems
2. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
3. Manage the daily activities of configuration and operation of IT systems
4. Provide assistance to users in accessing and using IT systems
5. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
6. Provide support for the escalation and communication of status to agency management and internal customers
7. Optimize system operations and resource utilization, and perform system capacity analysis and planning
8. Provide in-depth experience in trouble-shooting IT systems
9. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
10. Provide support for the dispatch system and hardware problems and remains involved in the resolution process
11. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
2. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
3. Manage the daily activities of configuration and operation of IT systems
4. Provide assistance to users in accessing and using IT systems
5. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
6. Provide support for the escalation and communication of status to agency management and internal customers
7. Optimize system operations and resource utilization, and perform system capacity analysis and planning
8. Provide in-depth experience in trouble-shooting IT systems
9. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
10. Provide support for the dispatch system and hardware problems and remains involved in the resolution process
11. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Consistent with federal and state law where SageCor conducts business, SageCor Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected class.
Skills Required
- Ten years of experience as a systems administrator on programs and contracts of similar scope, type, and complexity
- Bachelor’s degree in a technical discipline from an accredited college or university, or five additional years of systems administration experience substituted for the degree
- DoD 8570 compliance with Information Assurance Technical IAT Level I or higher
- Active TS/SCI clearance with polygraph
- Experience with DevOps and AWS
- Experience supporting implementation, troubleshooting, and maintenance of IT systems
- Tier 1 and Tier 2 help desk problem identification, diagnosis, and resolution experience
- Experience managing daily IT system configuration and operations
- Experience supporting users and resolving escalated tickets
- Experience supporting client/server, storage, network, and mobile devices
- System monitoring, capacity planning, resource optimization, and troubleshooting experience
- Experience configuring and managing UNIX and Windows operating systems and network components
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The Company
What We Do
SageCor Solutions is a Maryland-area engineering firm serving Intelligence Community and Department of Defense customers. Founded to support high-performance computing missions, it now delivers full-lifecycle systems engineering, high-performance data analytics, artificial intelligence and machine learning, cloud architecture, software and hardware design, cybersecurity, testing, and technical advisory services. Its mission is to solve complex national-security technology challenges through specialized engineering expertise.
