Systems Admin II - IT

Summary:The Network/System Administrator II is responsible for monitoring, maintaining, configuring, and ensuring the reliable operation of IT systems including servers, network infrastructure, and business applications.

RESPONSIBILITIES

• Respond to tier 2 helpdesk tickets to ensure that customer needs are fulfilled in a timely manner. Escalate tickets as appropriate to other team members. Follow up to ensure customer satisfaction.
• Manage and maintain monitoring solutions to ensure that all systems are functioning normally.
• Troubleshoot network, server, and other infrastructure issues.
• Perform preventative maintenance activities including network and server updates.
• Monitor and maintain backup and recovery systems and associated documentation.
• Assist with configuration and installation of network, server, voice, and security infrastructure.
• Create, review, and maintain IT documentation and processes as appropriate.
• Perform other duties as assigned, please note that the above list is not comprehensive but generally demonstrates the matters under this position's purview and responsibility.

REQUIREMENTS

• Experience supporting IT needs in a multinational manufacturing environment.
• Ability to perform basic network and server troubleshooting.
• Experience working with a multi-site Active Directory environment.
• Working knowledge of Microsoft O365.
• Experience monitoring and maintaining backup and recovery systems and documentation.
• Skills with VPN, wireless, security, and telecommunications.
• Experience working with virtualization is a plus.
• Ability and willingness to work with the global team.
• Possess basic project management skills.
• Team player with good verbal and written communication skills.
• Must be flexible and willing to adapt to changing requirements and schedules, including occasional evening/weekend work as job duties require.

EDUCATION / EXPERIENCE

• BS in Computer Science or equivalent required. Professional experience may be substituted in lieu of degree.
• Minimum of 2-4 years of IT experience, networking, and server experience preferred.
• Cisco Network and/or Microsoft certifications are a plus.

As an Equal Opportunity/Affirmative Action Employer, Cattron does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state, or local laws. EOE/M/F/Vet/Disability