SUMMARY
Under general supervision, completes help desk requests related to desktop PCs, notebooks, Smartphones, printers, mobile carts, software installation and/or updates, telephones, and other user needs handled by the Information Technology Department. This qualified person must exhibit consistent and exceptional customer service that is focused on positive patient outcomes.
DUTIES/RESPONSIBILITIES (include but are not limited to the following)
- Installs PCs, notebooks, mobile devices, printers, monitors, telephones, and other related equipment. Moves equipment when requested based upon the priority of the department.
- Resolves problems with PCs, printers, mobile devices, monitors, telephones, and other related equipment in a timely manner.
- Maintains and monitors inventories of workstation equipment and other devices as required by Departmental/HIPAA regulations and policies.
- Maintains and monitors inventory of department supplies including patch cables, batteries, replacement printers, and other supplies utilized
- Treats coworkers, customers and patients with respect and dignity.
EDUCATION AND/OR EXPERIENCE
- Associate degree in a computer technician or related field; or
- One year experience as a computer technician; or any equivalent combination of education and experience.
SKILLS AND ABILITIES
- In-depth knowledge of the current Windows OS; installation and trouble-shooting.
- Ability to diagnose equipment failures, and correct problem or replace equipment.
- Ability to answer and trouble-shoot software issues.
- Ability to interact with diverse groups of callers in a helpful and positive manner.
- Ability to handle multiple requests/needs simultaneously in a calm professional manner.
- Ability to exercise good judgment and discretion, especially when handling confidential information.
- Excellent customer service skills.
- Working knowledge of HIPAA/HiTech regulations and policies.
- Aptitude for technology and excellent computer skills.
- Shows a passion for improving the delivery of services with a commitment to continuous improve oneself.
Skills Required
- Associate degree in computer technician or related field OR one year experience as a computer technician or equivalent combination of education and experience
- In-depth knowledge of current Windows OS including installation and troubleshooting
- Ability to diagnose equipment failures, repair or replace hardware
- Ability to answer and troubleshoot software issues
- Working knowledge of HIPAA/HiTech regulations and policies
- Excellent customer service skills and ability to interact with diverse callers positively
- Ability to handle multiple requests simultaneously and exercise good judgment with confidential information
- Maintain and monitor inventories of workstation equipment, devices, and department supplies
- Aptitude for technology and strong general computer skills
What We Do
Washington County Hospital and Clinics (WCHC) is a critical access hospital in Washington, Iowa, providing inpatient and outpatient care, 24/7 emergency services, specialty clinics, diagnostic imaging, rehabilitation and pharmacy services. WCHC focuses on community-centered care, offering a broad range of routine and specialty medical services to residents of Washington County and surrounding areas.
