Position Details:
Job Title: System Support Specialist
Location: Harrisburg, PA
Duration: 6+ months
Job Description:
Provide workstation, laptop, and Mac support; including deployment, configuration, and troubleshooting.
***This requisition requires onsite in-person first round interviews only.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Essential Responsibilities
· Monitor incident queues for issues and take ownership and assist customers as required
· Keep all support tickets up to date and well documented
· As required, provided documentation on issue resolution for other teams
· Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
QualificationsSkills:
Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +).
Develop, test, maintain PC images.
Experience supporting PC’s in a large domain environment.
Install and configure PC hardware and peripherals.
Repair PC’s by replacing hard drives, motherboards, memory, etc.
Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.
Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD)
Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
Experience integrating Macintosh systems into an Active Directory Domain environment.
Scripting with VBS and PowerShell
Configuration Management Console queries and reporting.
SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
Microsoft Certification.
Able to communicate in a clear manner.
Change oriented – improve processes and confront difficult circumstances in creative ways.
Demonstrated customer focus; building strong customer relationships.
Effectively evaluate information to make correct decisions.
Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.
Strong team player – collaborate with others, be open to other ways of doing things.
Interested in emerging technologies demonstrated through training and attending technical events.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Deploying PCs and providing support to end users in a large enterprise environment (1,000 PCs +).
- Develop, test, maintain PC images.
- Experience supporting PCs in a large domain environment.
- Install and configure PC hardware and peripherals.
- Repair PCs by replacing hard drives, motherboards, memory, etc.
- Experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs, laptops, and Apple OSx MACs.
- Knowledge of Active Directory and experience troubleshooting GPOs and name resolution.
- Experience with managing profiles and certificates on Microsoft Windows PCs, laptops, and Apple OSx MACs.
- Experience supporting Microsoft Windows PCs, laptops, and Apple OSx MACs using remote tools (SCCM remote, RDP, ARD).
- Application Support for MS Office 365.
- Experience integrating Macintosh systems into an Active Directory Domain environment.
- Scripting with VBS and PowerShell.
- SCCM OSD Task Sequences, thorough understanding of their implementation and optimization.
- Experience using Microsoft Desktop Optimization Pack technologies and Microsoft Deployment Tool Kit.
- Microsoft Certification.
- Able to communicate in a clear manner.
- Change oriented - improve processes and confront difficult circumstances in creative ways.
- Demonstrated customer focus; building strong customer relationships.
- Effectively evaluate information to make correct decisions.
- Strong problem solving skills, able to narrow scope of problems.
- Strong team player - collaborate with others.
- Interested in emerging technologies demonstrated through training and attending technical events.
What We Do
vTech solution Inc. is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Professional Services. vTech was incorporated in January 2006 under the Commonwealth of Virginia as an IT Professional firm. vTech has experienced constant growth over the years and has developed various IT service capabilities by diversifying its service portfolio to IT Consulting, Enterprise Software Solutions, and Cloud Computing Services to provide complete IT Managed Service offerings. Currently, we are one of the nation’s fastest-growing private companies and have been consecutively named in INC. 5000 list for the past five years. Our focus is to enhance the level of success for our clients by efficiently offering the highest quality services. We use the most advanced IT technologies and practices to add value to our client services. We specialized in core competencies which include Cloud solutions, Network Services, Security Solutions, Customized Application Services, System Integration, AI Tools, and Professional IT Services such as Project Management, Staff Augmentation, and IT Infrastructure Services. vTech Solution's unwavering dedication to results defines our brand. Our time-tested management processes, quality control methods, and state-of-the-art work environment ensure that our clients' most complex projects are delivered on time, on budget, and message. "vTech encourages and supports a healthy work-life balance for its employees. It offers a workplace where you can work with dignity and independence. vTech offers a competitive salary and comprehensive benefits package. We offer tuition and training expense reimbursement and a flexible work schedule."
