Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :We are seeking a highly skilled and customer-focused System Support Specialist to ensure the stability, reliability, and seamless performance of our business-critical systems. This role involves proactive monitoring, in-depth technical troubleshooting, and comprehensive integration support.As a System Support Specialist, you will manage complex merchant issues, deliver day-to-day (BAU) support, and maintain smooth connectivity across integrated platforms. You will also act as a vital link between technical teams and non-technical stakeholders, driving effective collaboration and clear communication.
Key Responsibilities
- Document support activities, incident resolutions, and system changes.
- Generate reports on system performance, incident trends, and support metrics.
- Ensure compliance with operational procedures and service level agreements (SLAs).
- Act as a bridge between technical teams and non-technical stakeholders.
- Investigate and resolve complex technical issues related to payment gateway services, merchant integrations, web applications, and backend scripts.
- Debug and analyze scripts written in PHP, Laravel, JavaScript, jQuery, Vue.js, MySQL, and MariaDB, identify root causes, and propose effective solutions.
- Maintain clear and accurate documentation for integration processes and configurations.
- Guide merchants through technical integration, ensuring smooth onboarding and proper usage of APIs and SDKs.
- Troubleshoot merchant-reported issues, including API calls, scripts, and payment processing errors, and provide technical expertise to resolve integration roadblocks for successful deployments.
- and Other duties as assigned.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- Must be able to work at the i-City Shah Alam office.
- Minimum 3 years of experience as a System Support Specialist or in a related role.
- Strong knowledge of software development methodologies and best practices.
- Proven experience in requirements gathering, analysis, and documentation.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams.
- Ability to work independently while managing multiple support tasks, incidents, and projects simultaneously.
- Strong attention to detail and commitment to delivering high-quality work.
Are you game?
Top Skills
What We Do
Razer™ is the world’s leading lifestyle brand for gamers.
The triple-headed snake trademark of Razer is one of the most recognized logos in the global gaming and esports communities.
With a fan base that spans every continent, the company has designed and built the world’s largest gamer-focused ecosystem of hardware, software and services.
Razer’s award-winning hardware includes high-performance gaming peripherals and Blade gaming laptops. Razer’s software platform, with over 70 million users, includes Razer Synapse (an Internet of Things platform), Razer Chroma™ (a proprietary RGB lighting technology system), and Razer Cortex (a game optimizer and launcher).
In services, Razer Gold is one of the world’s largest virtual credit services for gamers, and Razer Fintech is one of the largest online-to-offline digital payment networks in SE Asia.
Founded in 2005 and dual-headquartered in Irvine and Singapore, Razer has 18 offices worldwide and is recognized as the leading brand for gamers in the USA, Europe and China. Razer is listed on the Hong Kong Stock Exchange (Stock Code: 1337).
