System Support Analyst

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. 

Job Description

Job Summary:
The System Support Analyst is responsible for providing support and guidance to our clients by
answering their requests regarding both server-side and client-side applications and systems that will
enable them to make a difference in their day-to-day operations and ultimately improve their delivery of
patient care.
Supervisory Responsibilities:
● None
Duties/Responsibilities:
● Provide excellent System Support services:
● Respond to client problems (phone/tickets) and proactively monitor client’s installations; ●
Prioritize your workload based on client’s SLA and transfer tickets to proper department when
required;
● Analyze and troubleshoot the workflow of a complex integration of network devices, workstations
and servers;
● Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;
● Perform database maintenance using SQL statements;
● Edit configuration files on Linux servers or troubleshoot applications on remote workstations
running Microsoft Windows;

Qualifications

Required Experience/Skills:
● Bachelor’s degree in Computer Science or equivalent
● Experience in a customer service or technical support role
● 3+ years of experience in Linux system and network administration
● Remote troubleshooting (ssh, VPN tunnels)
● Basic knowledge of SQL databases (Sybase, MySQL, postgresql)
● Microsoft Windows (basic workstation configuration and troubleshooting)
● Knowledge of a scripting language (such as Perl, python or shell) is an asset ●
Experience with TCP/IP, network security, IPSec or VPN is an asset
● Excellent analytical, research, organizational and planning skill

● Exceptional communication and leadership skills
● Strong technical aptitude and a quick learner with the ability to understand medical imaging ●
Excellent analytical, research, organizational and planning skills
● Outstanding teamwork skills, and the ability to develop and maintain internal and external
relationships
● Proven ability to influence cross-functional teams
● Excellent organizational, time-management and decision-making skills

This job description may not be inclusive of all assigned duties and the scope of the job may change as
necessitated by business demands.

Additional Information

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment