Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? Are you curious about shaping a digital manufacturing architecture? Are you ready to advance competitiveness in the market? Then this role might be for you!
We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization and advancing fundamental elements to meet future needs, such as using new technologies.
The Opportunity:
We are looking for a Systems Process Engineer (SPE) to act as an expert in the 1-Stop-Shop and be part of the support, continuous improvement, and onboarding and adoption of value streams. The SPE has a profound process understanding and collaborates with the Business Support Community to continuously improve business processes and underlying IT applications. You will act as a trusted adviser of the end-user for any kind of inquiry as well as a bridge between the end user and other roles in the various support layers. You can raise incidents on behalf of the user area or work with managers to train users. In projects, you will also represent the interests of the systems user group and have the responsibility of coordinating and bringing input from the area of responsibility to the project - communicating project goals, information, and progress back to the business areas. This position is based on-site in Genentech's Hillsboro, OR facility.
End User Operation Support:
- You will perform 24x7 Level 1 On Site/Remote support and troubleshooting of applications, primarily focused on SAP R3 and ASPIRE S4/EWM but could expand to other systems.
- You will act as Point of Contact for End User/business stakeholders in terms of business requests and IT related issues.
- You will escalate issues to the Level 2 and/or Global Team Support, supporting issue clarification on request and following up on tickets to resolve issues in a timely manner.
- You will proactively monitor system interfaces, analyze events with interface partners, initialize and perform troubleshooting.
- You will support site audits and inspections, planned/unplanned events, implementation of corrections, etc. as a Subject Matter Expert.
Continuous Improvement:
- You will support/lead continuous improvement opportunities related to IT OT applications/systems.
- You will have regular exchange with the network and BPMs on support cases, best practices, and process improvement proposals with network relevance.
- You will help the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well as impact to all underlying systems.
Onboarding and Training:
- You will coordinate and conduct End User training.
- You will support user authorization workflows.
Who You Are
- You have a Bachelors Degree in Informatics, Computer Science, Engineering, or a similar field.
- You must have experience in biotech/pharmaceutical manufacturing.
- You are someone with 7+ years of experience with SAP R3, and experience or familiarity with SAP HANA is a plus. You must be knowledgeable about integration with enterprise business systems (SAP, MES, LIMS, etc.) and data integrity concepts.
- You have strong analytical skills for effective troubleshooting and problem solving.
- You have excellent customer service skills and delivery through agile mindset, stability, flexibility, and speed.
The expected salary range for this position based on the primary location for this position of Hillsboro, OR is $103,000 - $192,000. Actual pay will be determined based on experience, level, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Please note this role is NOT eligible for relocation benefits.
Link to Roche/Genentech Benefits
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Skills Required
- Bachelor’s degree in Informatics, Computer Science, Engineering, or a similar field
- Experience in biotech or pharmaceutical manufacturing
- 7+ years of experience with SAP R/3
- Knowledge of integration with enterprise business systems such as SAP, MES, and LIMS
- Knowledge of data integrity concepts
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent customer service skills and an agile mindset
- Experience or familiarity with SAP HANA
Genentech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genentech and has not been reviewed or approved by Genentech.
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Healthcare Strength — Health coverage is described as comprehensive across medical, dental, vision, mental health, and prescriptions, supported by HSAs/FSAs and broad wellness resources. On‑site fitness and health centers, mental‑health clinicians, and specialized programs like fully covered preventive cancer screenings and menopause support deepen the offering.
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Retirement Support — Retirement benefits feature a 401(k) with up to a 4% company match plus an additional annual 6% company contribution to eligible pay. Additional financial protections such as life and accident insurance complement salary, bonuses, and stock options.
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Leave & Time Off Breadth — Time away includes about 20 paid vacation days, paid holidays, personal days, and a year‑end shutdown. A paid six‑week sabbatical every six years notably expands long‑term time‑off flexibility.
Genentech Insights
What We Do
Considered the founder of the industry, Genentech, now a member of the Roche Group, has been delivering on the promise of biotechnology for more than 40 years. Genentech is a biotechnology company dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis. We're passionate about finding solutions for people facing the world's most difficult-to-treat conditions. That is why we use cutting-edge science to create and deliver innovative medicines around the globe. To us, science is personal. Making a difference in the lives of millions starts when you make a change in yours.
