System Operations Engineer (f/m/x)

About us

At Ada, we envision a world where everyone gets the healthcare they need. Yet, millions remain undiagnosed and untreated due to the complexity of identifying rare and underrecognized conditions, even when effective treatments exist

We’re changing that. Powered by leading AI and built by a team of physicians and clinical scientists, Ada helps people get answers faster, identifying those at risk and guiding them to the right care. Every successful journey makes us smarter and able to help more people.

If you’re passionate about transforming healthcare and ensuring no one goes undiagnosed, join us and be part of what’s next.

About the role

We are looking for a mid-level SysOps Engineer based in Berlin, Germany to help shape and define the next iteration of the infrastructure that manages Ada Health’s IT and endpoints. Reporting into our Head of Infrastructure, you will leverage configuration tools such as Atlassian, Okta and Jamf Pro as well as a range of enterprise software to maintain a consistent and seamless user experience for our employees.

This position offers a hybrid working arrangement with 2-3 days a week in our Berlin office.

What you’ll do

• Continue developing our internal IT infrastructure and services (Okta, Github, Google Workspace, Cloudflare, Jira, Confluence, Slack), network (UniFi), including cloud servers (GCP, AWS).
• Optimize Okta Administration through automation, leveraging Okta Workflows and API integrations to automate identity management tasks and enhance security and efficiency.
• Manage and scale our fleet of macOS and Windows devices and related infrastructure (Jamf Pro, Intune).
• Administer, maintain, and provide technical support for Atlassian tools, including Jira Software, Jira Service Management (JSM), and Confluence.
• Manage hardware inventory and ensure effective lifecycle management of all physical assets.
• Drive security standards in collaboration with the information security team and establish best practices for our enterprise environment.
• Ensure regulatory compliance (e.g. GDPR) and manage backups and recovery processes.
• Provide 1st, 2nd and 3rd level IT support to employees through our Jira service desk. 

What you’ll bring

• 3-5 years experience in a similar IT support role.
• Strong knowledge and experience with identity management tools (Okta is highly preferred) and experience with Jamf and Google Workspace (GWS is essential).
• Experience managing macOS or Linux operating systems in an enterprise environment.
• Experience with Atlassian, Github and managing API integrations is ideal but is not essential. Writing infrastructure as code is a plus!
• Knowledge of one or more programming languages, such as Python or Bash would be preferred.
• Strong communicator and a solution-oriented mindset with a focus on improving IT infrastructure and user experience.
• Excellent written and verbal communication skills in English (bonus points if you can also speak German).

What’s awaiting you at Ada 

• Flexible working hours to maintain a healthy work/life balance
• 30 days holiday, plus public holidays to unplug, rest and recharge
• Support to set up your home office space, with the option for a co-working space subscription for our remote employees
• Parental benefits 
• Employee Assistance Programs to help you look after your emotional wellbeing and deal with life’s challenges
• Stay active and healthy with a discounted ClassPass or Urban Sports Club membership
• Online Academy for learning and development opportunities
• Bike leasing scheme

CONTACT
If you have any questions, please feel free to contact us at [email protected].

Please note that we do not accept applications sent via email. All applications need to be completed using the online form.
All your information will be kept confidential according to GDPR guidelines.

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