System Manager (On-Site Phoenix, AZ)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Command Center Software Deployment, Managed & Support Services and Success organization is the team that supports our public safety agencies throughout North America. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enabling them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description

This pivotal role as a Motorola Solutions System Manager oversees the PremierOne Records Management System exclusively for the Phoenix Police Department (PhoenixPD), the nation's second-largest police agency and a key partner of Motorola Solutions. Located on-site with the Phoenix PD, the System Manager functions as a liaison between the Phoenix PD customer and Motorola Solutions' support division. Responsibilities include managing customer RMS systems, associated services, and interfaces; proficiency in basic network, infrastructure, and MSSQL database operations is crucial. The System Manager cultivates constructive relationships with the Phoenix PD, proactively addresses issues, and ensures adherence to operational protocols upholding the deliverable tasks within the customer's master service agreement and maintenance contract.

This is an on-site position working at the Phoenix Police Department's administration building in Phoenix Arizona.

Responsibilities & Requirements:

• 1+ years of Public Safety Applications experience is required for this position.

• Provide regular and frequent communication to requestors of assigned work orders; ensure requestor is fully advised as to the progress or delay of their work order

• Take proactive measures to identify and improve internal efficiencies and grow knowledge of the customer processes; remain current on best practices and market trends

• Experience working with or deploying hardware and software solutions required for this position.

• Experience creating positive working relationships with customers and application end users

• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask

• Excellent verbal and written communication skills • Comfortable working both alone and in a team environment

• Ability to troubleshoot application system issues including hardware, network, and third-party components

• Self-motivated with the ability to manage workload with minimal oversight

• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)

• Experience with Public Safety Applications including CAD & RMS

• Experience with Virtualization software

• Experience with firewalls and routers; Fortigate preferred

• Familiarity with SQL, XML, .NET

Preferred Qualifications:

• Motorola PremierOne RMS Experience or comparable RMS applications

• Proficiency in NIBRS incident base reporting

• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)

• Experienced with Network Load Balancing (NLB) and Clustering

• Experience with hardware blades and Storage Area Networks (SAN); HP preferred.

• Travel Requirements for this position 10%

Candidates must reside in Arizona to be considered for this position.

This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check.

Target Base Salary Range: $100,000 - $110,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-ONSITE

Basic Requirements

Required Skills:

• High School diploma, Bachelor's degree in General Studies, or Engineering, IT, or Technology.

• Must be able to obtain a background clearance as required by our government customers.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.